Hotel

Hyatt Zilara Cancun

Cancun 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Beachfront with breathtaking views of the Caribbean Sea. This adult-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

310

Rooms

Junior Suite
  • 1 king bed
  • Partial ocean view
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • CD/DVD player

Ocean View Junior Suite
653 square feet
  • 1 king bed
  • Ocean view
Ocean View Junior Suite
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • CD/DVD player

Oceanfront Luxury Suite
758 square feet
  • 1 king bed
  • Oceanfront
Oceanfront Luxury Suite
758 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • CD/DVD player

Ocean View Swim Up Suite
848 square feet
  • 1 king bed
  • Beachfront
Ocean View Swim Up Suite
848 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • CD/DVD player
Additional details

Exlusive access to Chef's Plate restaurant (reservations required)

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
Trade Winds Bar, Swim-up bar
Lobby Bar Bar, Lobby bar
Tequileria Bar, Beach bar
Time Out Bar, Sports bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
Type of restaurant Type of cuisine Open for Additional Information
Casa Del Café Café Gourmet Snacks
Time Out Sports Lounge Snack bar International Snacks
Cantina La Adelita À la carte Mexican Dinner
Asiana À la carte Asian Dinner, Lunch
Maria Marie À la carte Mexican Dinner
Spice Buffet International Breakfast, Dinner, Lunch
Pelicanos À la carte Seafood Breakfast, Dinner, Lunch
Chef’s Plate À la carte International Dinner ($), Not included with all-inclusive plan, Reservations required
  • Rooms: 310
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water circuit available ($)
  • Cold plunge pool available ($)
Blvd. Kukulcan KM 11.5, HZ
Cancun, Mexico 77500
52-998-881-5600
24 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Any adult guest staying at Hyatt Ziva Cancun can go to Hyatt Zilara Cancun and vice versa, for dinner only with prior reservation through the hotel concierge.

Pools

  • Activity pools: 1
  • Jetted pools: 2
  • Outdoor pools: 2
  • Cabanas: Included

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site

Other activities

  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Polish massage waterfalls
  • Theme parties
  • Intro scuba lessons in the pool
  • Concierge
  • Giftshop
  • Meeting facilities available ($)
  • Parking
  • Tour desk available ($)
  • Wedding facilities available ($)
  • Jewelry boutique available ($)

Location

Address
Blvd. Kukulcan KM 11.5, HZ, Cancun, 77500, Mexico
24 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

OUTSTANDING SERVICE!

Jaime13131313 on Jul 29, 2021

I have had the pleasure to visit the Hyatt Zilara since the Hotel opened in 2007 regularly at least twice a year. As a retail district Manager I understand how important people, that provide OUTSTANDING service, are to a business. There is an associate at the Hyatt Zilara named Ligia (lobby bar) that has gone above and beyond to provide excellent Service and make my Wife and I feel at home every time we visit. It feels like family when we visit the hotel and have Ligia greet us and always take the time to ask how we and are families are doing. Her ability to provide exceptional service while also addressing all of our needs is second to none. Ligia, thank you for your level of service and Hyatt Zilara, you are lucky to have her…. We return every year in hopes of seeing Ligia greet us upon our arrival.

TripAdvisor users rated this property 5 out of 5

Cancun honeymoon

ShondaP (Cleveland, Ohio) on Jul 28, 2021

We had a wonderful honeymoon at Hyatt Zilara. All the staff were very pleasant and courteous. Jose Gamboa in reception was wonderful! The hibachi dinner is not to be missed and every meal at Pelicanos was amazing. The swim up room was worth every penny! Onesimo and all the pool servers were very attentive and funny. We will definitely return for another stay!

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