All inclusive

Secrets The Vine Cancun

Cancun 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Secrets The Vine Cancun is filled with layers of moments to discover from natural luxury to unexpected flavors. All luxury…all you…surrounded by the magnificent backdrops of views of every sunrise and sunset over the Caribbean Sea and the Laguna Nichupte. This haven provides opulence to the most discerning traveler with a pure white sand beach and stunning ocean views stretching as far as the eye can see.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

497

Rooms

Deluxe Ocean View
475 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
Deluxe Ocean View
475 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free

Junior Suite Ocean View
712 square feet
  • 1 king bed
  • Ocean view
Junior Suite Ocean View
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free

Master Suite Ocean View
1324 square feet
  • 1 king bed, and 1 sofa bed
  • Ocean view
Master Suite Ocean View
1324 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free

Preferred Club Deluxe Ocean View
475 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
Preferred Club Deluxe Ocean View
475 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free
Additional details

All Preferred Club suites offer the following additional amenities and services:

  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Butler service
  • Daily continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres
  • Exquisite desserts and fine liquors in the lounge
  • Private swimming pool
  • Pillow menu
  • Free internet access in-room (with your own device)
  • Upgraded mini-bar service
  • Upgraded bath amenities

Preferred Club Junior Suite Ocean View
712 square feet
  • 1 king bed
  • Ocean view
Preferred Club Junior Suite Ocean View
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free
Additional details

All Preferred Club suites offer the following additional amenities and services:

  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Concierge service
  • Daily continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres
  • Exquisite desserts and fine liquors in the lounge
  • Private swimming pool
  • Pillow menu
  • Free internet access in-room (with your own device)
  • Upgraded mini-bar service
  • Upgraded bath amenities

Preferred Club Master Suite Ocean View
1324 square feet
  • 1 king bed, and 1 sofa bed
  • Ocean view
Preferred Club Master Suite Ocean View
1324 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free
Additional details

All Preferred Club suites offer the following additional amenities and services:

  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Concierge service
  • Daily continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres
  • Exquisite desserts and fine liquors in the lounge
  • Private swimming pool
  • Pillow menu
  • Free internet access in-room (with your own device)
  • Upgraded mini-bar service
  • Upgraded bath amenities

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
  • As the sun sets at Secrets The Vine Cancun, live evening shows and specialty themed events will entertain and amuse you. Relax and sip on your favorite cocktail while you listen to the contemporary sounds in one of our lounge areas.
Type Amenities
Red Vine Piano Lounge Bar, Lounge
Half Time Bar, Lounge
Manatees - Pool bar Bar
Sugar Reef - Pool bar Bar
Barracuda - Beach Bar Bar
The Vine Bazaar: The Vine Lounge and Terrace bar Bar
The Vine Bar - Wine bar Bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
Type of restaurant Type of cuisine Open for Additional Information
Market Café Buffet Mexican All day dining
Dragons À la carte Asian Dinner Dress code
Bluewater Grill À la carte Grill/steak house Dinner Dress code
Nebbiolo À la carte Italian Dinner Dress code
Sea Salt Grill À la carte Mediterranean Dinner, Lunch
The Kitchen À la carte Mexican All day dining
The Vine Bazaar: The Café Snack bar International Snacks
Barefoot Grill À la carte Grill/steak house Lunch, Snacks
Olio À la carte Mediterranean Dinner
  • Rooms: 497
  • Property view .
  • Fitness centre: on site
  • Spa: on site ($)
Blvd Kukulcan km. 14.5
Zona Hotelera Cancun
Cancun, Mexico
17 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic and premium drinks

Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.

  • Pets allowed available ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Jetted pools: 1

Water sports

  • Non-motorized watersports: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • Preferred Club pool
  • Pool volleyball
  • Business centre
  • Complimentary internet in business centre

Location

Address
Blvd Kukulcan km. 14.5, Zona Hotelera Cancun, Cancun, Mexico
17 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Wonderful experience - but I have a few suggestions

genecastro on Jul 23, 2021

My partner and I were at Secrets The Vine in mid-July. We had a such a great time! Service: Overall, the service was very good! From the reception to the concierge to the valet service to the restaurants- -- almost every single worker at this resort treated us very well, with the exception of Darnel (he seemed very grumpy at the Preferred Club Lounge). Antonio went out of his way to ensure that we had a good time - especially with regards to the Romantic Dinner and optional additions. Throughout the trip, we were always asked how our day was going, our room was always clean, and the butler service was very responsive. (Thank you so much, Itzayana!) Any request we had was met with prompt service and friendliness. One of the service workers at the bar at the Preferred Club lounge, Enid, gave us great tips about why we should visit Xplor Park. Thanks, Enid! We also highly appreciated the very consistent room service and housekeeping. Facilities: Overall, the facilities were excellent. Because we upgraded to the Preferred Club, our room was spectacular: spacious, modern, and chic - all with a gorgeous view. The pools, chairs, dining areas, and common areas were very well maintained. The gym was also very clean, COVID safe, and pleasant. Our favorite spot was the infinity pool in the Preferred Club area. The only concern we had was with the spa locker that malfunctioned and left us without our belongings for about half an hour while maintenance struggled to open them. (The hotel desperately needs to repair the digital locker system because we were not the only ones who experienced a locker malfunction.) Food: Most of the food items we ordered in the various restaurants were satisfying. Some of the restaurants did, however, fall short of expectations. The breakfast buffet, for example, provided foor that tasted like an ordinary buffet. The steakhouse steaks were subpar (ironically, the Chicken Parmesan entree was the only recommendable thing at the steakhouse). If you're looking for top-notch, flavorful food, the Preferred Club upgrade is worth it. The Preferred Club-only Olio restaurant is superior to all the others. Drinks: For most of the trip, we ordered Don Julio on the rocks. This resort has high quality liquors. If you're looking for premium liquors, there is no discernible difference between a regular room vis-a-vis Preferred Club upgrade. The cocktails were average-tasting, but they got the job done! Entertainment: We were satisfied with the entertainment because we enjoy the laid-back, jazz bar type of vibe. I appreciated how there were various performances nightly, along with the occasional karaoke night at the piano bar. The only strange thing was when the DJs at the piano bar tried to turn it into a trendy night club- it seemed out of place. (This really isn't a Spring Breaker resort) Spa: We loved the free hydrotherapy service included in the Preferred Club upgrade! We would gladly spend the $35-$45 USD otherwise. It includes aromatherapy and a chair massage. We loved it! The facilities and service were of high quality (except for the lockers - see above). At the end of the service, we felt detoxed, relaxed, and rejuvenated. -- Other than that, it was super convenient that they provided a free COVID antigen test towards the end of our trip so that we could come back to the US. We got the results in less than 10 minutes. What would've made this 5 stars? - If the malfunctioning spa locker incident didn't happen. We were told that while maintenance figures out how to open the locker door, we had to wait there and waste our time. This was highly disappointing. Suggestion: Fix your lockers. If not, then deliver your guests' items to their rooms when your maintenance team finally finnagles the locker door open. - If there was an actual difference between the drinks selection between regular room guests and Preferred Club guests (they advertise that there's a difference when there really is not). - If there was no misunderstanding between me and the butlers. When I would send them an SMS text, it appeared blank on their phones but no one ever reached out to me to figure out what was going on until I got mad about my texts being ignored. Then they blamed the connection. Suggestion for future guests: Download WhatsApp. Suggestion for hotel: Make guests download WhatsApp. - If the hotel synchronized their reservation systems with the app. We had to make spa reservations, gym reservations, COVID reservations, and wine tasting reservations. It would elevate the experience if all guest reservations were synched to the app that the hotel encourages guests to download.

TripAdvisor users rated this property 5 out of 5

Market Cafe

mikepH4795AU on Jul 23, 2021

Alejandro was the most amazing waiter we encountered on our stay. He went above and beyond each day to make our stay memorable. All of the staff in the enclosed photo were exceptional. I highly recommend

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