We went to Cuba approximately 13+ times to 4 or 5 stars resorts. So we like Cuba. The last visit was to Cayo Coco Muthu Imperial. This was the low season. So, the good and bad things connected to it. The resort capacity is 900-1000 guests. In this time was only around 150 guests.
The resort was great. The 3 pools are excellent, not busy all the time was easy to find sunbeds anywhere. The free internet daily approximately 2 hours was great, fast enough.
The room is nice, clean, no problem. ( TV can be bigger)
In this resort the food was just ok. Lots of time they had only mint tea, no others, no carbonized soft drinks, no soda water
etc. Low season I know. They try saving money.
We did not go to the beach. Other guests told us the beach is not sandy, no many corrals, the beach bar too far from sunbed.
The service had no promle. The servers were nice, fast and polite.
The customer relation did an excellent job. The manager was around most of the time, asking how we were doing. She was fantastic. I would like to highlight the guy who was around the afternoons and evenings. He was very nice, asking what he could do for us, how can he help us. So, he was perfect for customer relation. His name is Yordanis. Thanks again.
We spent a nice holiday there. We are already planning our next holiday to go back to this resort.
We can recommend for everyone this resort.
Aug 04, 2022
Excellent service. Especially Jordan( one of the supervisors) was very helpful and respectful, he always check on guests to make sure they have great time. Beautiful and clean resort. They do everything for guests to have a great time.