Grand Muthu Cayo Guillermo reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

2843 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

You get what you pay for

perfx on Feb 17, 2024

Where do I start? Upon arriving at the hotel, our room did not have 3 beds. Instead, we had two beds with a patio furniture bed. It was basically a thin cushion that they said was a bed. The showers were leaking from all angles due to the cracks everywhere so you need to place towels on the floor to soak up the water. The toilet is constantly flowing and just pray that it doesn’t get jammed. The Muthu hotels are usually very nice and well maintained, but not this one. The beach is okay, The food is, well it’s food. The service is fine. Overall, if you want a cheap vacation, this would fit well. Just don’t expect a whole lot because you will be disappointed

TripAdvisor users rated this property 5 out of 5

My fantastic week

daniela p on Feb 16, 2024

My week in this hotel was fantastic! The warm hospitality, stunning architecture, and vibrant décor immediately captured the essence of Cuba. The rooms were spacious and spotless, providing a comfortable retreat. The standout feature was the exceptional service—the staff went above and beyond to ensure a perfect stay, The international and authentic Cuban cuisine at the hotel's restaurant was outstanding,. I highly recommend Gran Muthu for an unforgettable stay in Cuba.

TripAdvisor users rated this property 5 out of 5

Another memorable vacation!

Eugene R on Feb 14, 2024

Our 9th stay over the past 2 years at the Grand Muthu Cayo Guillermo was this past January 13 -20. Hotel and rooms were clean. Even with food shortages, the food was not lacking nor was the service of the staff with whom we have become friends during our visits. We don’t have any negative comments about the hotel, we will definitely be coming back! The beach was amazing….as always! Plenty of loungers available. Thank you to the wonderful staff for their friendliness and their professionalism. Front Desk: Marianne (front desk manager), Areanny, Diunie A la carte reservations: Aime Maid service: Odalys, Yalixsi Buffet: Invalis, Lala, Danny and Denny, Nivaldo, Roxy, Dinari and Dimari Snack bar: Nadir, Daimir, Inalvis, Yanilla, Alex Beach bar: Daironn, Roxanna Pool bar: Agusto, Ivan Alberto, Yeisy Sendero restaurant: Alexi (chef) and servers Janicelady, Alexi and Julio Seasky beach and Ranchdero restaurants: Marianni, Yudenia Italian a la carte: Yensi, Dismaidy International a la carte: Umberto Looking forward to coming back soon!

TripAdvisor users rated this property 5 out of 5

A great time Saily and Janny, thank you!

Simon S on Feb 14, 2024

Saily and Janny are the best servers. They go above and beyond to make the stay at Grand Muthu the best possible stay. They are always there with a smile and great with our children. This is our family's third time here and it is mostly because of these two people that we come as they make the trip so enjoyable. They work very hard to keep everyone happy. Thank you so much for another great vacation Saily and Hanny.

TripAdvisor users rated this property 4 out of 5

Grab Muthu

adam t (Toronto, Canada) on Feb 13, 2024

The resort was very nice, the beach was nice but the beaches near the resort were much better. The best part was the entertainment and the crew that runs the entertainment! The food was not great but that was expected. Drinks were very good!!!

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