This resort had the least amount of resources and the most limited food/beverage options that we have experienced in Cuba. We were disappointed as we expected more from an Iberostar resort.
The snack bar frequently ran out of food. The food at the buffet was the same every meal and ran out quickly. The "clean" plates were not cleaned well and felt greasy or still had food on them. Spoons were very hard to find. Disposable cups were extremely limited and reused by staff.
The first day we arrived, the only alcoholic drink options were beer or rum and coke as they had no other mix available.
The espresso was great, but on the third day, the espresso machine broke and was not fixed for the rest of our trip.
The fridge in our room was rotten and did not work. We could not tell if the bed sheets were stained or dirty. Each morning, we found more bug bites than the previous day.
The resort had a big theater/entertainment hall, but it was not used once for nightly entertainment during our trip.
We had great weather and the beach was beautiful. The staff were friendly and did the best they could with limited resources.
Do NOT visit here
Feb 03, 2023
I stayed at this resort with my family January 2023. I do not recommend this resort at all. The staff have no supplies, at one point during our stay they ran out of disposable cups. The staff were finding used disposable cups off the tables and washing them in their bar sink then using them to serve new customer dinks. Food was scarce, and the food is the same everyday for every meal. The espresso machine broke in the main lobby on our 3rd day and they never repaired it. Served you coffee from jugs that was made in the main dinning hall. Our fridge in our room was broken and was moldy inside. They never fixed the fridge during our stay. I have no idea why this resort is rated so highly. There is a bug problem either in the rooms or the beach. We had alot of bites on us particularly in the mornings after sleeping.