The staff and the beach make this place. The a la cartes here are yummy. We tried the Italian, Cuban and the Portuguese. Service was top notch, great select on the menus and as I said delicious. If you like to collect seashells and coral this is the beach for you. ?? Nice variety of drinks even though they have trouble with supply at times. I was disappointed that in the room the coffee pot used pods (which is great) but they didn’t have any pods. If I had known we would have brought our own travel pot. The one complaint I have and the reason I will it not return is that the dining room does not hold all of this resort’s guests. So therefore if you would like to have supper when it opens or before 730 pm or so, you must start lining up shortly after 6pm. The front desk staff are very kind and helpful. We had a glitch with our safe and the television in our room. I called Customer services and the problems were fixed within 30 minutes. ?? Oh yes we brought a few rolls of bathroom tissue for our room as theirs is not very soft. Also bring Kleenex tissues as the do run out of toilet paper in the public bathrooms on a regular basis. I give kudos to this resort for everything that is great. Just add onto the buffet and it would be top knot
Feb 01, 2023
Beach was great. Pool lovely, Staff was less than desirable. Bar tenders were always friendly, wait staff was less than desirable. At the snack bar we would wait 20 minutes for a server then go to the bar to order food only to be told we had to order from the table and someone would get to us. It was nothing to spend 45 minutes waiting to order. Yea we are on holidays but this resort was severely short staffed. I get being at full capacity but adjust capacity if you are short staffed. We have been to Cuba 6 times and taking into consideration what Covid did to these resorts our expectations were lower yet and still this resort was lacking. We found the majority of the staff unfriendly unless they wanted something from you.
Our room was to be expected other than the maid not leaving water or fresh towels unless there was an larger tip left in the room. If we left $2 no water but if there was $5 there for her we got water and she’d do fancy things with the blankets and towels. The bag of clothes and stuff I had taken to leave for her (to go with the smaller tips) at the end of the week I took to a gardener.
The buffet was disappointing, it smelled like fish breakfast lunch and dinner with no air movement at all. Long lines and the same food day after day.
The pool was clean and well kept but the music was horrible, it would be super loud you couldn’t speak to the person beside you then the next minute it was tolerable. They never played a full song switching then half way which was more annoying than the volume.
This is the only resort that the entitlement of certain guests bothered me.
If you want to deal with subpar staff and ignorant people this is definitely the resort to go.
Jan 31, 2023
Excellent experience! Awesome people! Especially Zoe, Ailen, Raulito, Magyi, Annier,Yidsi!! The best ever! The beach is spectacular! Greatest atmosphere at night! Met lots of great people from Cuba and from back home! Miguel was fabulous as well down by the beach!
Jan 31, 2023
The best bartenders and servers I have ever had the pleasure of experiencing. The beach was incredibly beautiful. The maids for the rooms were great and very polite. If you need anything, just ask and you will receive. If you have not been here before, don’t waste anymore time think about it. Book your trip right now— you will not regret it!
Don’t stay here.
Jan 31, 2023
This hotel was the worst travel experience in my life. Toilets that did not flush, not enough water pressure for the shower to work. No toilet paper in public washroom constantly during the week Two 5 hr water outages and 2 electrical outages lasting several hours. Long lines at the buffet, standing in line for one hour to get a chicken shishkabob that ended up being under cooked and unedable. One hour wait for a plate of French fries at the snack bar not once but 3 times. The service in the hotel was subpar and the facilities were not designed to accommodate the number of guest that stayed there. So my advice is DONT STAY HERE