Sol Cayo Coco reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

5285 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Holidays

Rob B on Feb 02, 2023

This was 11th time to Sol (1st time after covid).We were welcomed like before.Staff is great make you feel at home.Thank you Naivi to keep up an eye on everything,doing a great job.Yulka,Blanca,Mary and the other team at the lobby bar thumbs up.Animation great we love you all Yordie,Javier,Roger,Rosa and the rest of the team like waitresses and bartenders doing a great job.Wi-fi is working well even in some rooms.Food is good put on 2lbs.If you are planning to go away give a chance to this resort.

TripAdvisor users rated this property 5 out of 5

Awesome people, awesome place! Definitely coming back!

francisbZ6878NN on Feb 02, 2023

Such great employees, they all were so good with us and especially the kids! Great beaches! Special thanks to: Yreka,Blanca, Ofei, Saoul, Rosa, Janvier and Djaima ...probably forgetting alot of people!

TripAdvisor users rated this property 4 out of 5

A "Tryp" to Sol in Cayo Coco

worldtravellerWhitby (whitby, ontario, canada) on Feb 01, 2023

I just returned from a week in Cuba, Jan. 20-27. I had booked Tryp Cayo Coco on Air Transat's official website, but upon arrival, after I claimed my luggage, the Air Transat rep at the airport sent me to see a Melia rep who told me that there was a problem with the rooms and that they were very sorry and embarrassed and sending me and a few others to Sol Cayo Coco, another Melia hotel, where I would be upgraded to an ocean view room and get a complimentary lobster dinner on Tuesday. What?! I had had my heart set on Tryp and it was late and I was tired and disappointed but....best thing that ever happened! Turns out that I was still allowed to use Tryp amenities, just couldn't have a room there. This review will feature both hotels. First - Sol Cayo Coco which was the better of the two resorts in my opinion. Rm 1423 (on top floor of a 3-story building) featured: wonderful, relaxing ocean view in a quiet wing of the hotel bidet and dual flush toilet 2 queen-size beds pushed together modernized walk-in shower with rainshower head and hand-held shower (low pressure mostly) flat screen TV (channels: Global TV, CTV News Network, CNN, Discovery Channel in Spanish, and channels from France, Italy, Latin America, Germany, China, Spain) and remote control missing panel to hide the batteries(no big deal) electronic safe requiring personalized code (broken) ironing board and iron in closet (with no doors) 2 umbrellas in closet 2 blankets in closet hairdryer next to vanity and mirror which was separate from toilet, bidet and shower room bar fridge under TV in a cabinet > one bottle of water per day Plenty of chairs and loungers and areas to sit and lie down. Two double swings in the shade. They are constructing more palapas/pergolas at the beach. Maybe 100 guests (Canadians, Cubans, French, Russians, Brazilians) at the time at the resort. It was a quiet, intimate community feeling. Everything was relatively close and it was good exercise. Wheelchair accessible. Friendly, smiling, helpful staff! One day we didn't have water and on another day we had no power and no water. We had beets at the beginning of my stay but not toward the end. Also we had apples toward the end of my stay but not at the beginning. Cuba has its challenges after the lockdown and hurricanes, etc., but I was never hungry. I never got a chance to try Don Diego, the a la carte resto. I did try the Cuban restaurant at Tryp. We were picked up and driven there from Sol on the two nights that we dined there as part of our compensation for being relocated/displaced. One night was the compensatory lobster dinner in the international restaurant. Excellent service! Delicious meal! One day I took the double-decker hop on/hop off bus from Sol to Tryp. I wanted to spend the day there using the pools, beach, bars and buffet resto. Turned out that they had just come from Tryp. So I ended up going just down the road to the mercado/market from where I walked to Tryp. Not far. You can pay cash or credit, 5 CUP or 5 CAD. The woman taking the tickets reprimanded me harshly for paying cash and told me not to do that again but to bring my credit card. She was angry. Whaaat?? One male passenger told me that she took his cash with no comments. On the ride home another female ticket-taker told me that cash was totally acceptable but that they preferred credit card. She was very pleasant. The bus stops directly at the lobby of both hotel which is very convenient. At Tryp there were a lot of rowdy, noisy guests and lots of flies! No lounger to be had. So I took a chair from a shaded area to sit at the pool. Nice pool and bridges but there was a plank missing on one bridge. Swim-up bar was cool. Finally someone left and I got a lounger. There are no tables under the palapas/umbrellas whereas at Sol each umbrella at the pool had a built-in wood table. Convenient for drinks and sunscreen. Glasses were used, no plastic cups. I used my "Bubba" for drinks. Lots of plastic debris among the seaweed at the beach though. I did 2 days of beach clean-up. Very clean comparatively speaking; I've seen worse elsewhere. They are still using plastic straws but I used my reusable stainless steel one. Sol in my opinion was better than Tryp on many levels so I am glad that things turned out the way they did. The public washrooms near pool and in lobby and at beach bar were very clean and well-stocked. Hand-dryer and paper towels in lobby washrooms. Champagne/cidra was available at a special table daily at the lobby bar. Excellent live entertainment! On Cuban Day (Friday) there was a band in the pool bar entertaining us while we ate outside. Lucky Strike, a rock band, was awesome! You dance in the lobby area where the live music took place. Disco was closed. No need for it. Everyone had fun! Special thanks and best wishes to Reception staff (Jose Luis), maletero Henry, Entertainment team (Javier), lifeguard Julio, Mariano in buffet resto, Lucy and Alejandro at Tryp, and the countless others who made my stay very enjoyable! I recommend this resort and would go back. They treated me well!

TripAdvisor users rated this property 5 out of 5

Awesome time amd cayo sol

Kevinfleurant on Jan 30, 2023

The food was amazing and the hotel very clean , the enrtainment staff was also very good , special thanks to Arianna always smiling and playing entertainment games in the day , thank you to Rosy for being amazing with the kids and socializing , the rooms are clean and the ambiance great . Only one problem with customer service Yainesy we had our chihuha her for 3 days and no issues , but on the last days we where told we could not have him here even tho they have a cat bigger than him in the lobby , no issue but just saying ! Lol the flea cat is good but not the purse dog.

TripAdvisor users rated this property 5 out of 5

Home Away from Home

agatangelk on Jan 29, 2023

We were most recently in Sol Cayo Coco at the beginning of January, and it was our first time back since they re-opened. We have been visiting Sol Cayo Coco since 2011 and have always had a memorable vacation. We always enjoy our room, excursions, and food, but it is the kind and caring staff that makes this resort the best we have ever stayed at. They truly make the experience exceptional. A special thank you to the gentlemen in the Nautical Club (Ronney, Avelito, Pavel and German) for the great catamaran fishing and hospitality. Thank you as well to Naivi and her staff for their dedication to ensuring their guests have a pleasant stay. We can not wait to visit again.

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