Paradisus Los Cayos reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

1593 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Such a great resort and one wonderful vacation

Dana B on Jun 30, 2022

This is great place to go. Extremely clean, nice personnel, they are kind and always there to help. They have the most beautiful beeches I visited, clean, water like a bath warm, it was perfect! Extremely helpful and great service we had in buffet every day. The best guy who handled our table was José Alberto, always there with our drunks, learned what we usually drink and served always clean cutlery once we go for a food. Always kind, with smile and extremely helpful for anything you need. Also manager of the buffet was great guy and supervising his stuff all the time and checking on guests is everything ok and in place. Very professional and helpful! Overall, 5 starts for this resort!!!

TripAdvisor users rated this property 5 out of 5

Vacation

Fearless666921 on Jun 29, 2022

We met amazing ladies Elizabeth and Yaney through our stay at Paradisus. They provided us with information regarding all available stuff for kids. The ladies were so helpful, so nice and polite. They tried they very best to make our vacation easy and joyful! We recommend this place for everyone who has family!!!

TripAdvisor users rated this property 5 out of 5

Vacation

paveld569 on Jun 29, 2022

We are in Paradisus, the entertainment staff is really great especially Elizabeth and Yanet and all other staff members are really nice, polite and professional! The food awesome, the beach is magic, the rooms are luxury!

TripAdvisor users rated this property 4 out of 5

Stunning beach!

Playaybrisa on Jun 29, 2022

Absolutely love Cuba, was the first time at this hotel (we stayed June 19-26). The beach is stunning, serene turquoise water, white powder sand, tons of chairs and the staff is very polite, diligent, and appreciative. Great water activities. My sons loved swimming around watching the fish right off the beach. Food is good, we didn’t have high expectations as no one goes to Cuba for the food. We had fresh fruits, paella, lechon (roasted pig), some cooked vegetables and delicious pastries and custard cake. Never felt like I was missing anything at the buffet. Kudos to Felix and his team at the buffet and to all the ladies and the specialty restaurants! Rooms: Beds and pillows are very comfortable, plenty of towels and quick service. Our room was a swim up and boy did we enjoy it! Will be hard to go back to non swim up. The property is not that big so you walk everywhere Common facilities: the gym, kids club and lobby areas are very well equipped. The staff who works on these sections are really caring. Yanet and Elizabeth at the kid’s club and the gentleman at the kid’s pool were very pleasant, friendly, grateful and hardworking The mosquito situation is bad around this time of the year, please consider this hotel is surrounded by nature and not sure management can do much about it. Most of the sprays kill all insects, including pollinators. If an insect hits that spray, it's going to get killed. If you’re prone to mosquito bites, like my sons, bring mosquito repellent, anti itch lotion. They’re most prevalent at dawn and dusk. An indoor theater for the evening shows will be more comfortable (not sure if shows are outside due to COVID considerations) Areas for improvement: the line ups at the buffet need to be enforced, at times people cut in line and others don’t get served at their turn. There are people from different backgrounds and culture, tone needs to be set by management to guarantee a consistent level of service. Also, we saw smoking and cigarette butts everywhere. They really need to do something about this. Please note there is serious shortage of gasoline in the country, this affects not only food and other material deliveries but also staff’s working hours as less trips are done by the buses who takes them to the hotel (to save on gas). Staff work very long hours and still work tirelessly to ensure guests are happy and enjoy our vacation, please be considerate, kind and tip well. From the heart they appreciated the tips and gifts (we brought some clothes, sunscreen, and hats to give out). But never felt like they expected it. They were thankful which made us feel good. All in all, it was a pleasant stay at Paradisus, and we would most definitely come back again.

TripAdvisor users rated this property 5 out of 5

Family Vacation

646draganan on Jun 27, 2022

Norma Elizabeth and Yanet were the best with my girls. During the day they spent time collecting sea shells, taking us on the paddle boats, and entertaining the kids on the beach. At night, the ladies danced the night away and entertained the kids on the resort. They were both welcoming from the start and both of my girls really enjoyed having them be part of our vacation experience.

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