Disney's Paradise Pier Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

2736 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Motel experience but 5-Star price

Ttttttttttttt7 (San Francisco, California) on Sep 14, 2023

This was an unexpected urgent stay for us, so we didn’t do research and just booked. But $450 for a weekday during the school year was a high price for a motel-like experience. Bed was comfortable, but bathroom was barebones. No on-site restaurant or shopping. For $150 more you might as well stay at Grand Californian that is luxurious and better amenities & location. The building is old and getting renovated with a Pixar theme. The pool area is nice and it’s a 10 minute walk to Disneyland entrance. $35 self parking garage is next door. The staff are super nice and professional as usual for Disney. Would not stay again.

TripAdvisor users rated this property 5 out of 5

Great accommodation and is the best of all Disneyland Hotels

KwangS_12 (Lake Stevens, Washington) on Sep 04, 2023

A+++ accommodation; Staff service excellent; Greeted by managers in the morning/afternoon plus bellman; housekeepers are very friendly making you feel like you are at home; hotel lobby and public space renovated; fresh feeling; pool slides A+++; hot tub will massage your body under California sunset; Disneyland hotel monorail slides down for renovation; 3rd floor fireworks viewing deck have new design seatings; fireworks with music speakers really puts you in a mood. Nice touch.

TripAdvisor users rated this property 5 out of 5

Disney Magic at Paradise Pier

bethb370 (Whittier, California) on Aug 18, 2023

We stayed during the Paradise to Pixar transition. This hotel was wonderful. The pool wasn’t operational so lifeguards were on standby to take us over Ty the other hotel to use the pool. The new gift shop was super cute. We had a view of the water show and it was lovely. The rooms were nicely appointed and they were clean. Everyone was friendly and helpful. The easy access to California Adventure is a great perk! We would definitely stay again!

TripAdvisor users rated this property 3 out of 5

It’s trying!

MeganLAM (California) on Aug 02, 2023

I normally love this hotel but this past visit was truly whatever. When we checked in we were told the pool was not open but we could use the Disneyland Hotel pool. Great! DLH has a wonderful pool. The next day we were told “our” pool was open but we could still use the DLH pool. So we went to our brand new pool and it was underwhelming. Good for tiny kids though. Slide was not open so we walked over to DLH. When we arrived we were unwelcomed. Told because the PP pool was open we could no longer use their pool. I explained that the cast members were still offering their pool she rolled her eyes and said “ok for today, but don’t try this tomorrow.” Laughable customer service. The beds at PP are great. Normally I like how quiet this hotel is. This time we were on a lower floor. The sound from the exterior speakers are very loud all day and all night until 10p. Frankly it’s annoying. It’s very similar to a Fremont facing room in vegas. I would never stay in a lower room again. I’m an early bird and for these prices a muffled all day/night dance party is ridiculous. I continue to like the elevator system, gift shop, and lobby areas. Of course I’ll come back, but maybe in the winter when I don’t want a pool.

TripAdvisor users rated this property 5 out of 5

Memorable, with quality customer sevice from staff!

Michael G on Jul 29, 2023

Jerry at the Front Desk made this trip memorable and Magical! He greeted us every time he saw us and always engaged us in conversation related to our previous interactions. Jerry made our daughter’s 15th Birthday extra special! His character and charm are unforgettable. Thank you Jerry! The Hotel is under construction and is starting to take its new Pixar look on. We love the ease of access to the parks, and it allows us to take breaks to nap. The premium view is great and once you learn the tips and secrets you’ll appreciate the stay even more!

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