Disney's Paradise Pier Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

2708 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Location & staff is only thing going for this property

jdgaines on Feb 02, 2023

Pros: Convenient/close to Disneyland Park and downtown Disney (considered on property). Rooms are fairly large. Cons: Property is under major construction (has been since October 2022) and will still be until next fall. When reading other reviews before staying here, I thought it CAN'T be THAT bad. But I was wrong! There still is no lobby, no restaurants/coffee shop, no front entrance, no pool, no fitness center, and not even a place for families to meet/hang out! And if it's during the week, the construction is taking place, so don't expect little ones to be able to take a nap midday (unless they can tolerate earplugs). The worst part about staying here is there is absolutely NO discount/compensation for the inconvenience! It's still an average of about $500 per night (off-season). You could stay somewhere else with shuttle service for 1/2 the cost. Wish they could at least have done the construction in phases & not all at once so they could keep at least some areas open. Location and staff friendliness is about the only thing going for this property.

TripAdvisor users rated this property 2 out of 5

A room and a key

Essa Y on Jan 14, 2023

We stayed here between Christmas and New Years and booked the stay several months in advance. We had a lot of options at the time of booking and didn't realize we were booking a $500/night stay with essentially no amenities - not even for kids. No restaurants, no food, no pool - basically a room and a key. When you book a Disney hotel you expect something unique or disney flavored- this hotel might as well have been a motel 6 located next to Disney. The worst part was we were blindsided by the fact that everything they advertised on their website was not available during our visit. By the time we became aware of this- we didn't have many options to change. Very disappointed.

TripAdvisor users rated this property 1 out of 5

Horrible for the price!!!

U9116RJmichaelr on Jan 01, 2023

The hotel is outdated for the price. Not very clean, bathroom had water damage. Hotel hallways stunk like mildew. Booked a king bed for my celebration and they weren't even able to provide that. Asked for a late check out just 1 hour and the front desk advise that they are NOT offering late check outs. They always say whatever we can to make your stay more comfortable please let us know. There excuse was that they need to allow the housekeepers in the rooms so they arr able to get them cleaned and not have stress on the workers, so I guess put stress on the guest to get pack up and out of the room. Just very surprised about the stay here at Disney I really thought it would be an amazing time and thought the rooms would be alot nicer. Won't be staying here again as I felt like I was in a motel. Save your money and book.elsewhere.

TripAdvisor users rated this property 5 out of 5

Great stay!

Delle J on Nov 26, 2022

I was a little hesitant to stay here after reading the reviews that were rolling in while the hotel is under construction, so much so I almost canceled my reservation. So glad I didn’t!!! We had a wonderful stay. We didn’t have any of the elevator issues some mentioned, no construction noise and was not inconvenienced by the makeshift lobby. Also, our room was made up every day which is rare these days! The best part was being able to use any of the Disney hotels pools and amenities. We took advantage of both California Grand and the Disneyland hotel pools. We loved doing that so much we skipped out on Disneyland to enjoy the hotels!

TripAdvisor users rated this property 1 out of 5

Not worth the money.

Kelsea S on Nov 21, 2022

Place was terrible, the elevator system was terrible. No elevator in parking garage. Staff was nice and helpful. Better hotel’s for way cheaper. Disappointed in this hotel. Wait till renovations are finished to stay there.

View All