Very comfortable stay and excellent service at the restaurant
Sep 13, 2021
We stayed for one night three weeks ago as a stop over. Room was clean and very comfortable. We grabbed food from the restaurant for the evening; food was nice and special mention to the young guy working at the restaurant who was exceptionally polite and helpful and really added to our enjoyment of the hotel. Would recommend as a place to stay.
(Essex, United Kingdom)
Sep 12, 2021
On arrival we checked in and went to room ..
1. Couldn’t make out the extra treat we were getting … Later discovered it was a view ????..
2. After an hour discovered no air conditioning. Reported it straight away 24 hours later by chance saw engineer who took 5 mins to sort out .
3 In morning NO HOT water which wasn’t going to be resolved at least until Monday morning 24+ hours later . We then had to be transferred to another hotel .. having booked the Guiness brewery , so couldn’t wash or have breakfast ??
Sep 11, 2021
Quite disappointed to be honest, was told at check in that we could have a clean during the stay as we were staying a week, all we had to do was let them know when we would be out all day and wanted the room cleaning. Went to reception the following night to as for a room clean on the Tuesday as we would be in Galway all day only to be told there was no room cleaning, this is OK if all the staff sing off the same hymn sheet, don't tell us we can have the room cleaned if we can't. Breakfast was OK when we got it intact, a breakfast bag was delivered every morning between 6.30am and 7am and left outside the room. On more than one occasion either everything was just thrown in the bag or the bag thrown down, fruit pots were often upside down causing the juice to leak so when you went to lift the paper bag the bottom fell out, other times the yoghurt pot had split so everything in the bag was covered in yoghurt! Now to the bar, by far the worst pint of Guinness we had in 7 days in Dublin, did not taste nice at all and god only knows what barrel they attached to the Coors pump but it really did not taste like Coors.
Could have been so much better
Sep 10, 2021
Arrived for an 11 night stay to be told the room would not be cleaned for a week and at that time we would have to change own beds . I can change a bed no problem but I have never had same sheets for a week in any hotel I have stayed in. Reason for this ,Covid.
After a few days the small room and small bathroom became grubby and we asked for it to be cleaned . Reluctantly they agreed however on returning to the hotel it had not been done.
On approaching reception they said possibly tomorrow. I advised that since we were having to approach housekeeping staff in corridors to ask for the basics, fresh towels , toilet paper. This was not acceptable.
After I pointed out that I fully understand that covid restrictions make things more complicated basis services should still apply. When I asked if the reduction in housekeeping service would be reflected In the price suddenly was offered a full clean the next day.
This was carried out but not to a high standard , however they did change the bedding.
For remainder of stay still had to hunt dow trolleys in corridors for towels etc.
Over all public areas were clean enough but hotel had no atmosphere .
Staff seems disinterested.
We ate in the restaurant one night, food was to me a preprepared offering simply reheated. Ate out after that.
All I can say is the hotel seeded it’s purpose .
I could not recommend it to others and would not return. I feel now that Covid is being blamed in many places for what used to be just poor service.
Extremely disapponted with our 4 Night stay in this Hotel, would definitely not Staycation in Ireland again,.
Sep 08, 2021
There were 5 ladies in my group, we booked adjoining rooms with breakfast included. We got an email the day before we arrived to say breakfast would be delivered to our room which would be a continential breakfast or we could avail of a breakfast roll/bap downstairs. When we arrived at the hotel we were informed that not only was the breakfast roll/bap not available but that our rooms would not be serviced for the 4 days stay. The breakfast was delivered in a paper bag and consisted of porridge, yogurt, fruit, orange juice and cakes. We had expected at least the continental breakfast would be delivered in a Tray with fresh Tea/Coffee and a proper continental breakfast. We had to phone reception on several occasions to request fresh towels, tea, coffee, toilet paper etc. as they ignored some requests.
I personally think a number of hotels in Ireland are jumping on the band waggon as they say with regard to Covid as I have stayed in other hotels who provide a full service to rooms together with a delicious breakfast selection with no issues.
The carpet in the rooms and also in the corridors could have done with a good cleaning and in general the room was not very clean .
They advise us to staycation at home in Ireland but I have to say the experience last year and this year has definitely not convenience me that we get value for money at home.