(Morpeth, United Kingdom)
May 10, 2022
Arrived today, late afternoon, at the Chateau Jasper for our 3 night stay. We were told on check in our room wouldn’t be serviced because of Covid. Based on our experience elsewhere in Canada we thought that excuse had been left behind when restrictions were lifted as we’d not encountered that same issue anywhere else on our travels. On first impressions our room looked clean and was a very large family room with two double beds. The room has coffee making facilities however the only cups available were plastic and paper. Not very environmentally friendly so we requested glasses and proper cups. We were allowed glasses but no cups in our room. The receptionist muttered something about cleaning them. Bizarre when the restaurant uses proper cups, plates etc. Again this is the first time we have encountered this issue and we have found that all of the hotels we have stayed in have been reasonably mindful of the environmental impacts of single use plastic. The icing on the cake however and hence the review is when we pulled the bedspread back on one of beds it looked slept in and the sheet was dirty. We complained and the sheets changed. All in all not we’re not impressed so far. Our accommodation was booked through Trailfinders as part of a tailor made holiday so we will feedback our concerns as there is are many other options in Jasper.
A well run hotel
Apr 24, 2022
We got in late afternoon after a long drive from BC, and were pleased by our stay. The staff was polite and the room was clean with comfortable beds and a bathroom where everything worked. While it wasn't next to downtown, it was a short distance to get there. The next time I'm in Jasper, I'd be happy to stay there.