Chateau Jasper reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 4.0
  • Value 3.5

1163 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Average Hotel

ReviewerAlex (London, United Kingdom) on Dec 20, 2022

The hotel itself can be classed as OK, with the rooms clean enough, but the drawers for example, had crumbs and other dirt in them. The rooms felt quite dated, and cheap, especially since they were equipped with popcorn ceilings - the absolute pinnacle of ‘80s engineering and hotel building! Otherwise the rooms were fine, nothing special. The only other thing to note is how cold the rooms get. We stayed during a period of -40 degrees Celsius and it was clear some corners were cut on the insulation front, leading to a cold draft and therefore a cold room, even with heating. Lastly, the bathrooms were also small and the ceilings were very low. The food at the hotel was frankly sub-par and I would recommend not eating any meals except breakfast here if given the opportunity.

TripAdvisor users rated this property 4 out of 5

Lovely hotel within an easy short walk to the centre of town

ist26 (Ely, United Kingdom) on Dec 15, 2022

Lovely hotel with a nice room and facilities of fridge and microwave for convenience. Good free parking and friendly helpful staff. Shame the restaurant was closed but some very nice restaurants close by as well as an easy walk into the centre of town.

TripAdvisor users rated this property 5 out of 5

Nice clean comfy hotel

tamtamb2022 on Oct 27, 2022

My daughter and I stayed here in late October. The staff was great, the room and pool, and hot tub were spotless. Deer came right to the back parking lot to visit. The beds were super comfy. Would def stay here again!

TripAdvisor users rated this property 4 out of 5

Nice hotel and staff but breakfast?

Anne E (chicago) on Oct 25, 2022

The staff was good but the buffet breakfast for $22.00 was ridiculous. No cold cereal, no hot cereal. Eggs were lukewarm at best and potatoes were cold. No bananas but a nice fruit salad that had grapes on the stem mixed in to it. I've had better buffets at motels where breakfast if free.

TripAdvisor users rated this property 5 out of 5

love this place, but the dining room needs a more profresional attiude ...

Bev R (Edmonton, Canada) on Oct 07, 2022

we always stay here and we stayed here again, , in September with our pup . When we arrived they had us on a second floor , after my request for a first floor( due to my pups surgery on his leg. )The girl at front desk , was helpful but the manager was exceptional and changed our second room to first floor. Thanks so much for that!! when breakfast , the dining room is only open for breakfast.. and so preceded to go down and ask for take our as my pup was in the room, the lady that approached me at the dining room was very rude! stating that the dining room is for dine in only I explained that I have a pup in my room .. so after showing her our voucher , she shrugged and goes and gets me a desert take out , not big enough for even a child to have! and walks away . this is NOT great service.. very disappointed with this lady , and she has been for awhile as I have seen her there before..

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