TripAdvisor Traveler Rating

This was our 3rd stay at this hotel. The first two were many years ago, before their big renovation. We booked the 9th-floor presidential suite as we are an adult family and wanted lots of room to have a couple of friends over and enjoy some drinks and a visit. The room was spotless, beautiful, and huge, with a table and chairs, a comfortable couch, and 4 different easy chairs. It had two bathrooms and a small "kitchenette". A lovely view of the downtown skyline. However, this is where the positives ended and the negatives began. The kitchenette had absolutely NO dishes or cutlery, and no coffee cups. Just two paper coffee cups and nothing else. I've never seen a luxury suite without these kinds of things. What's the sense of having a kitchenette and dining table without them? I had to phone the front desk and ask for everything. For coffee cups, all they brought were two more paper cups. I like to enjoy my morning coffee with a real coffee cup. Another disappointment was the very cheap, small coffee maker with only two coffee packets. Most "better" hotels have Keurig's or Tassimo's. The coffee was the worst I've ever had. I could not even finish one cup. I like to relax in the morning with a full pot of coffee. I phoned the front desk to get a carafe of coffee..." Oh, we're sorry sir, we don't have room service". So I had to get dressed and go down to the restaurant to get some coffee. They would not give me a carafe of coffee to go and to take a cup back to my room, they would only give me a small paper coffee cup!! I can't be trusted with a ceramic coffee mug? One final note about this "kitchenette". We brought back some "to go food" for late night snacks, (since there's no room service), you know, some chicken wings, pizza, etc. But this must be the ONLY hotel with a kitchenette that HAS NO MICROWAVE!! WTF?! My last $59-a-night, privately owned, two-star motel stay had a microwave! Another big disappointment was not having a hot tub in the pool. They have a huge fitness room and a huge swimming pool, but as an older adult, I'm not into playing in the pool, but would rather just enjoy a relaxing soak in a hot tub at the end of the day. Every hotel I've stayed at, that has a pool, has a hot tub! Except for this one. Very disappointed about that. The last thing: And this is why we booked this hotel in the first place, as they used to have a LEGENDARY Sunday brunch buffet. It was massive. Mimosa's. Live Omelette bar, seafood, charcuteries, along with all the regular items you'd expect in a large brunch buffet. But now...it's just a plain-jane breakfast buffet that you see in many lower-end hotels. Nothing special about it at all. In Summary: Great value for the room, but other than that, nothing special at all and many disappointments: No hot tub No room service Terribly appointed kitchenette Terrible coffee in the room Their legendary breakfast buffet is gone and nothing more than any other plain-jane buffet. This will be our last stay at this hotel.

Pool was not operational- was not told that Room service was impossible to reach and there was no menu or instructions on how to contact front desk or anywhere in hotel Found bottlecap on floor in corner - like it was not cleaned properly Restaurant was not open for conscience - only at certain times of day - that did not work for me at all - my week was not as I anticipated for the money I spent

Great team, everyone is equally welcoming, front office are very caring. No one stands out the most, the staff are always smiling. Enjoyed the rooms, beds are very comfortable. Clean rooms, my hats off to the cleaning staff.

We went for the Dinner Theatre and a night in the hotel. Tourists in our own city! Room 2803, a King Suite, 8th floor looking west. CAD $215 for the night if booked separately . We booked it as part of a package with the Dinner Theatre. The suite could theoretically sleep four, two on the king bed and two (smaller people!) on the pull out bed / sofa in the "sitting room" part. Our suite might once have been a wheelchair accessible room with wide clearances in the bathroom and wide doors (no assist bars by the toilet or tub however?). The king suite is essentially two single rooms with a couple of doorways between them: a bedroom no more than big enough for the king bed and a dresser, and a sitting room with the sofa-bed, clothes closet, desk and chair. In between the two is a "bar" area with the coffee maker and fridge. No microwave although I'm sure they would bring one if requested. There are two TV's. Noise was non existent up on the eighth floor and with non-opening windows. Fortunately the scores of youth hockey players and their parents, staying there for a tournament, weren't audible to us! Mattress was comfortable and the pillows weren't wimpy. For climate control to help us sleep, the HVAC system while slow to respond did eventually get down to a cool temperature. We didn't find a way to make the fan run at a slow continuous rate. The windows don't open. The suite, like the rest of the hotel, had no evidence at all of being in a 40+ year old building. Bath was quite modern: looked like it had been totally renovated in the last few years (low flush toilet). No bath tub! It looked like there had once been one, but it had been converted into a shower. The coffee machine was stocked with decaf', hooray. But no tea. Thankfully they had retrofitted desk lamps with plug-ins for laptop chargers and USB's. Bar fridge was quiet. Housekeeping was up to snuff with no dust bunnies detected. Overall the building, while quite old (40 plus years?), looked in good shape. Carpet, walls and ceilings in the halls and public areas had none of the stale "old hotel" smell and look to them. The emergency exit stairwells (good for walking off the big buffet dinner) were free of junk and cigarette butts / smell. We didn't try the swimming pool. And what's this, no hot tub?! Booking and checking-in were problematic. We contacted them to try to change our reservation about a week before our stay, and ran in to a huge bureaucratic nightmare. They use Hilton's master global reservation system and it's not user friendly. Not for us, not for the front desk employees. Word to the wise: when booking, call the local 780 number, not the Hilton global call centre. The dinner theatre, "Vegas Live", was about what we've come to expect from the Mayfield Dinner Theatre. Very good acting and musicianship; mostly tunes that would be playing at a Vegas show. We were left a little cold by the theme and the repertoire, which weren't quite in the same genre as their usual tribute show (e.g. Roy Orbison, Everly Bros.) The dinner theatre buffet was, as always, to die for. No signs of issues or cutbacks due to COVID or supply chain. Breakfast was a very pleasant surprise: a really big, well stocked buffet with a huge assortment of hot and cold food.

Great hotel - rooms were clean and adequate and the front staff were great. We had supper there - the Alberta beef was great as was the breakfast. Pity that we stayed overnight only as we were leaving the following day.