DoubleTree by Hilton West Edmonton reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1175 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worst Hotel in West Edmonton

44danaeb on May 23, 2022

I don't usually write negative reviews but after my stay on 05/22/22 I felt obligated too. First the room wasn't available due to housekeeping issues (arrived 1730), and after a long drive from Vancouver I was very upset as the host advised me they could only put a rush on having the room ready by 20:00; this left me having to cancel dinner plans as I was not able to check in and to kill 3 hours. Finally the room was ready at 2030 and all they offered me was a complimentary breakfast :( The room itself was clean however there were bags of garbage lining the halls & the bed was another story. - The springs could be felt on both sides of the king bed - pillows had absolutely no support leaving my neck kinked when I woke uo - the room was very loud you could hear doors echo and shake the room door each time another room was opened & closed. - extremely noisy AC unit & the auto AC fan setting didn't work so you were left having the fan run nonstop or have it off and the room become warm & stuffy When I went for my complimentary breakfast I arrived at 10:35 and the hostess informed me that breakfast was over at 1000 (guest services didn't specify a time the coupon had to be used by). So overall I'm left with a sore back, kinked neck, no compensation for the room being overdue and a bitter experience.

TripAdvisor users rated this property 4 out of 5

Showing it’s age

nicolekX1895SS (Edmonton, Canada) on May 22, 2022

Starting to show signs of age/wear & tear in rooms and some lack of cleanliness in rooms (ie an empty peanut can from previous guest was found by my toddler) and on a previous stay there was a grim ring in tub left from previous guest. That area of town is getting to have more transient people in parking lot & surrounding areas. Buffet breakfast is usually great quality; last visit it was still very good but not of as great a selection as once was. Hot tub in pool area would be great. Damara Spa is lovely. Love that the pool is open 24 hrs. Quiet surrounding area & black out blinds are fantastic.

TripAdvisor users rated this property 4 out of 5

Should be rated as #1

snoace (Saskatoon, Canada) on Apr 18, 2022

Stayed as a family that comprised of 8 with three suites for 2 nights April 15-17/2022. As a Diamond member Seco d to none in benefits, especially at those hotel, which exceeds normal standards. There are little glitches here and there, remote not working etc, easily fixed and quickly. The staff here though are what makes this place as great as it is! Restaurant staff are attentive, friendly and professional. Front desk staff as well, are courteous and efficient. Only in the whole experience was the missing omlette station, otherwise all good. (Tip: do not order the dry ribs, 6 bone in, very expensive for what is given)

TripAdvisor users rated this property 5 out of 5

Our go to place in Edmonton

dccollier (Fort McMurray, Canada) on Mar 02, 2022

Clean hotel. Have Starbucks coffee on site. Ideal location. Not far from great shopping and more dining. Great parking Pets allowed. 24 hr fitness, swimming. Best staff, have known a few who’ve worked there for years.

TripAdvisor users rated this property 5 out of 5

Great stay

K2041AJsamantha on Feb 03, 2022

We really enjoyed the 24hr pool, we’ll most likely go back to this hotel. I love the overall safety of the building. Customer services are all friendly and they actually remember you, which makes it feel like you’re apart of the doubletree family.

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