This resort was amazing. It truly exceeded our expectations. The location could not get any better. They had tropical music playing throughout the resort on the inside and outside the whole duration of our stay. At one point they even had somebody playing steel drums in the lobby. It was perfect. It felt so tropical and that's exactly what I wanted. Yes it's expensive to eat there but the little shops and places to eat were so fun. They even had a juice bar that sold fresh pressed juice on site and frozen yogurt for the kids! When you walk into the hotel it has that tropical vacation smell. I can't explain it but it's one of my favorite parts. It just felt good to be there. If there was absolutely one thing I had to complain about I would say it was that the beds and pillows could be more comfortable. But everything was literally perfect. I encountered one grumpy bartender at the outdoor bar up the stairs by the pool. He wasn't very accommodating and didn't seem to like his job. And then there was one older woman I encountered at the front desk in the late evening that was not very helpful. Other than that all the staff was very kind. It truly felt like a tropical vacation which is exactly what I wanted! The hot tub and pool were the perfect temperature And never too crowded. In the evenings they have a fire pit going every night and beautiful outdoor patio string lights. The ocean was absolutely amazing! After all that's what we are there for right!? We did not pay to have a company on it everyday which was $21 a day and we got pretty burnt. It was a little disappointing that you cannot have a front chair closest to the ocean unless you paid for it by reserving a bed which was $150 a day. But we got over and just enjoyed the time that we were there. I only used the outdoor area by the beach to order food one time. They weren't very accommodating or helpful to order food. I'm sure if it was drinks it would be different. I ordered food and paid for it there and asked if they could deliver it to my lounge chair on the beach and they said no until I told them okay I guess I'm not tipping anybody and then all of a sudden about five people volunteered. When they finally came and brought me my food I told him to keep $5 for a tip and ask him to bring me back to water bottles. Well they kept the $5 and never came back with my waters. So that part was a little disappointing. but again I just figured I would go up and get the food myself next time since nobody was willing to bring it to me unless I flashed cash around. I will say that they upgraded us to an ocean view room without us even requesting one. It was amazing! We had a patio that we were able to walk out on and kept the patio door open most of the time just to get the fresh Ocean breeze in. We loved it. We spent every day on our patio. I have heard some people complain about not getting a lounge chair by the pool or the beach but we never once had that problem. You just pay attention to if there are belongings on the chairs such as shoes water bottles hats etc.. if those things are there then that chair is taken but if there are just towels, you realize that most people just leave their towels there and leave the chairs. So then you know that that is an available chair. This was our first time booking with Costco and I think we are so excited about it and had such a good experience that we will be looking to book through Costco again! The price beat out reserving it all separately. Such an unbelievable fine family vacation this year. Thank you Costco!
Great beach service!
Jul 23, 2021
Gavin was great! He gave us exceptional service as well as good conversation. Loved talking with him about traveling and meeting new people. He was very kind and willing to get us anything we needed for our spectacular day at the beach in Fort Lauderdale!
Jul 23, 2021
My husband and I came for our 15th anniversary. Nuno was excellent as our beach server! The service was amazing. All the employees worked very hard to make sure that you are happy and comfortable. Everyone goes above and beyond. Good and drink prices are what you expect at a resort. We spent most of our time here and will definitely be back.
Great time at the beach
Jul 23, 2021
Gavin was great setting us in the beach. He was super friendly and professional. The amenities and the service provided was excellent. I recommend it if you are planning to visit Fort Lauderdale…………..
(Watchung, New Jersey)
Jul 22, 2021
Khalil and Nuno were fantastic with their service on the beach. Extremely friendly and always close by when needed. They were amazing with everything and I recommend them and this hotel. They were always there when needed and would always had a smile on their faces.