Grand Cayman Marriott reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

6971 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A Luxurious Escape in Grand Cayman Marriott Resort

RealJayMehta (Austin, Texas) on Feb 04, 2023

The Grand Cayman Marriott Resort is an ideal place for travelers looking for a luxurious escape in the Caribbean. This five-star resort is located on Seven Mile Beach, one of the most beautiful beaches in the Cayman Islands. With its stunning ocean views, private beachfront cabanas, and world-class amenities, the Grand Cayman Marriott Resort offers a truly memorable experience. The resort itself is immaculately designed, with comfortable rooms and suites that offer modern amenities such as flat-screen TVs and high-speed Wi-Fi. The resort has five restaurants to choose from, ranging from casual dining to fine dining. There is also a full-service spa and fitness center, as well as a pool and hot tub. The resort also offers a variety of activities, such as kayaking and snorkeling, for guests to enjoy. The Grand Cayman Marriott Resort staff is extremely friendly and helpful. They are always willing to help with any questions or concerns that guests may have. The staff goes above and beyond to make sure that guests have an enjoyable stay. The location of the Grand Cayman Marriott Resort is perfect for those wanting to explore the island. The resort is within walking distance of the island's main attractions, such as Stingray City, Turtle Farm, and Hell. It's also conveniently located near restaurants, shops, and other entertainment options. Overall, the Grand Cayman Marriott Resort is an excellent choice for anyone who wants to experience a luxurious escape in the Caribbean. With its beautiful beachfront setting, modern amenities, friendly staff, and convenient location, this resort offers an unforgettable experience that will make any vacation special.

TripAdvisor users rated this property 2 out of 5

Fair at Best

Dozer2012 (Hartford, Connecticut) on Jan 31, 2023

I’m not sure about the great reviews on here. We were pretty disappointed. No beach and very rocky as you enter the water. We anticipated an upgraded room as we have the highest level of Marriott membership. We were told by the front desk that we were upgraded from a parking lot view to a garden view. We asked for an ocean front view but they told us there were none available…until I showed them from their website that there was ocean view availability. Such dishonesty. The pool area was nice with veranda and restaurant. Very small outdoor bar with high prices for average drinks. Most of the service was very good. Friendly staff., except for the dishonesty at the front desk. The bar area in the lobby lacks any character. No TVs for anyone who may want to watch sports or other entertainment. Breakfast was good. If I had to do it again I’d look for a hotel with a beach and a little more character and less of a corporate feel.

TripAdvisor users rated this property 2 out of 5

no beach, hazardous - just no.

jbsh7777 (Indianapolis, Indiana) on Jan 30, 2023

This hotel needs their reviews reset to "when they lost their beach" - it's not just that the beach is missing, it's the condition of the hotel, the rebar and concrete in the water, and the total dishonesty in letting customers know only AFTER the cancellation grace period has passed. They need a full remodel of rooms (hello 70s?) and I can't believe their insurance company is allowing them to be open with so many hazards on their patio/beach area. Cancel your reservation and stay elsewhere. The staff was wonderful (except for the ever-grumpy towel people) - hopefully they find jobs at a better hotel!

TripAdvisor users rated this property 1 out of 5


Getaway13623561647 (Anaheim, California) on Jan 26, 2023

The stay was nice and we had a good family vacation at this hotel. Most of the staff(the bell men, the restaurant staff, the housekeeping staff, the pool guys and ladies) are very polite and friendly. *Our complaint is about the booking versus the room they actually gave us. I booked a balcony oceanfront room back in February 2022 and I checked in one day ahead of my reservation online. However, we found out the room DOES NOT have a balcony as their website pictures show, which is disappointing and unexpected. I was pretty upset originally about their dishonesty and fake advertisements/pictures. We checked in the hotel in the afternoon July 1st. The front desk girl with the white dress who barely speaks English was not very helpful in sorting out the problems. She even smirked when she saw us frustrated which is passive aggressive and unprofessional. Also, if you have little kids and plan for more beach/sand playing fun time, this hotel maybe not your best choice due to the very small beach. There is literally no beach due to the water erosion unfortunately.

TripAdvisor users rated this property 5 out of 5

Top notch!

paulgH105AR on Jan 23, 2023

We spent one night at a different hotel, which was nice, but not what we really wanted. We found what we really wanted at the Marriott resort. Carlo and Rey were extremely helpful, accommodating and positive when we were having trouble making the reservation through the website. The grounds of the hotel were quite beautiful and there was complimentary use of kayaks, bicycles, snorkeling equipment etc. Everyone who worked there was consistently friendly - and really seemed to mean it, not just trained to act friendly. We enjoyed our interactions with Teresa and Ruth at one of their restaurants. Also, at their Veranda restaurant the first night we were there, the waiter Michael was great, making great menu suggestions and being a friendly positive person. Overall, we felt very welcomed and comfortable there and would without a doubt love to return. Thanks again to Carlo and Rey for making it all work out and getting us off to a great start!

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