We just wanted a quick snack and ordered the nachos and a pina colada. Michael was cheerful and quick to get us our order. Both were delish. Really appreciated Michael’s approach to get us what we wanted. Hot out and lots of people for service at the po.
(New York City, New York)
Jun 24, 2022
We had a individual that was in charge of the 4th floor that we got lucky enough to stay on and this man went above And beyond with assisting us.
Juan Carlos you are a true star and one of the reason we will keep returning.
Will at the Front Desk
Jun 21, 2022
Will is awesome. His energy and hospitality was incredible. Out of all the Marriott employees I had interactions with Will was the best. Him and Andre the Bellman are some of the best the Marriott had to offer.
We left our heart in the Grand Cayman!
Jun 19, 2022
Cayman Islands Marriott Beach Resort. Wow, what a fantastic experience and hotel to stay at with your family! We came to relax and enjoy the beach, but we got much more from our vacation. First and foremost, the people were great. This is why no matter where we went and what we did, the people that helped us enjoy those times relieved us of any stress that comes with visiting a new place and not knowing enough about the culture. My family loves food, and the Cayman Islands didn't disappoint. I'm sure if you're considering visiting the Cayman Islands, you will stay for the beach and ocean activities, so be prepared to be blown away by everything it has to offer.
After two flights, all we could think about was getting ourselves on the beach and in the ocean.
We were greeted at the front door by a smile and friendly staff member, Andre. Every time we saw him, he always checked in with us and offered any assistance we required for our stay. My husband can't say enough great things about Andre, Nealy, Karl, Brando and Omar. All of which made sure every time we entered or left the hotel that we had what we needed. Customer service starts with the first interaction, and they get gold stars all around.
What would a stay at any resort be without the front desk staff? We were met by and checked into our room by Stephanie. Can I say that every time we saw her smile, we had our spirits and energy lifted? I was even tearing up when we checked out. With two young children, we lose a lot of room key cards. Ashley and Will were great at getting replacement cards, bags, pens, and the small things we easily forget to stock up on before a vacation. Not to mention answering all our questions before heading out for our adventures. I have to ensure you know that the resort has been kept in excellent condition and super clean. Our room was serviced everyday, and the cleaning staff were extremely respectful of our space. Thank you!
My husband is hungry every hour, so having a restaurant and bar significantly contributes to his enjoyment. He would go down daily to get some delicious food and drinks and talk with the staff. Abhijit was a great host to the culinary experience the hotel had to offer. He recommended the best dishes and drinks. The service was friendly, and the eating areas were always clean. Wendy was a significantficant part of the cuisine routine, and she made us feel extra special, which we miss now when visiting other restaurants. Plus, our daughter is a vegetarian. So when we travel, we always need to find she will eat and enjoy. The staff was great at understanding our situation and accommodating her with custom meals, and we can't thank them enough.
The first night we arrived, there was a DJ playing house music that vibed, Rockin ramen party, which was a great way to get our vacation started.
When we weren't eating or checking out the Island, we spent our time on the beach and at the pool. That was why we decided on an island beach vacation. The beach was small but more than enough for the kids to play in the sand or swim on the shore, or snorkel. The water was perfect, so splashing around and playing with the kids was safe and comfortable on our feet and bodies. Calm waves and floating platforms to sunbathe while swimming in the ocean. Amazing! You know what else was terrific, Maurine, Tom and RJ. When we sat at the pool or beach, our drinks were always fresh, and cold water kept us calm on the hot afternoons. If they missed the service details, we would have had a very different experience. Thank you so much!
My husband and I would go for morning walks on the 7-mile beach and stop at different hotels and restaurants, which was a big bonus. Typically travelling on beach vacations has you mostly locked on a single resort, but not the Cayman Islands. We loved this part of our vacation. The friendly people were not just staff at our hotel but even those living in the Cayman Islands. This vacation truly changed our idea of what a beach vacation can be when visiting the right place.
There's much more to share, but reading a review shouldn't feel like reading a novel. The Grand Cayman Marriott Beach Resort is a fantastic hotel with great staff and attention to its customers.
Thank you so much, and we cannot say how much we are looking forward to returning to the Cayman Islands for another stay.
Superb, Down-to-Earth Service
Jun 18, 2022
My wife and I were expecting this to be a fine hotel that was more affordable than other beachfront properties, but it exceeded my expectations. If you love water activities and warm service, come here.
The pool and water access were incredible, including the ability to walk in the ocean to a great snorkeling reef nearby. Canoes, snorkels, paddleboards all included. Beach is pristine, calm, and not too crowded. I enjoyed having the pool area to layout and go back-and-forth to the ocean.
What sets this hotel apart is the service. From arrival, Will Roberts was warm and friendly to my wife and me. He learned that my wife was in town for a swim event (Flowers Open Water Swim), but registration had closed sooner than she realized. Will went out of his way to ensure that my wife was able to participate in the open water swim, calling on his personal contacts and communicating with us throughout the stay. His connections worked, and she was able to swim, accomplishing one of her dreams. It was very sweet and kind of Will to Take a personal interest in us, he really went above and beyond to make our stay special. Although a chain hotel, these personal touches really made us feel like we were at a boutique hotel. Thank you, Will.
Similarly, outside, the service waiters were incredible- showed me how to operate go pros, gave good suggestions for visiting the island, quick service, and delicious pina coladas- all with a down to earth charm that never felt pretentious or overbearing.
Rooms could be updated, but honestly you’ll spend so much more time out and about on the island that it’s not much of a bother. Public spaces were clean and smelled nice.
Great location- close to both other spots on Seven Mile Beach, Camana Bay shopping, and Georgetown port areas. We’ll be back!