TripAdvisor Traveler Rating

Our room was large, clean, bright and comfortable. We had a view of the rood top but in return, we enjoyed the quiet (except for loud music from a nearby pub). Breakfast was great, especially the chocolate chip cookies! Parking is $25/night + tax. Many attractions are close by, including the Citadel, Public Gardens & waterfront.

Okay hotel. Location excellent. Front desk staff very pleasant and helpful. No trouble parking ( website and previous reviews mentioned issues with finding spots). Lovely rooftop deck. two washers and dryers appreciated. Room could have been cleaner. AC has issues. Rooms needs some TLC Breakfast choices decent but could be better managed. When it got crowded food was slow to be replenished. They should know how full the hotel is and be better prepared to handle the breakfast rush. Perhaps more help needed in the kitchen? Overall not a bad value for the area, especially if you want a small kitchen in your room.

My 15 year old disabled son and I stayed here the night prior to his scheduled day surgery at the IWK. We checked in at approximately 8:00 p.m . When I arrived, I asked for a late check out. I explained that my son may need to come back to the hotel after his surgery if he was sick to rest. I was worried about travelling 5 hours home in the car with him the next day if he was ill. I noted it was just me with him. I was told that the best they could do was to extend check out time by one hour. This did not impress me . They then proceeded to tell me that breakfast started at 6:00 a.m , I noted that we would be gone to the iwk prior to that time , and that my son was only able to have clear fluids after midnight anyway. I was then provided with one bottle of complimentary water , I asked if I could have a second, given there were two of us and we would not benefit from the breakfast. I was provided a second bottle, but it was made clear to me that I was only entitled to one. The next day my son’s surgery took longer than expected, so I called the hotel to advise that I would not make it back by noon and our stuff was still in the room. Whomever I was speaking, assured me that this was ok, and whenever I returned was fine. While this was nice, I could not help but wonder why they could not provide me with the later check out, which I had requested. Overall, I was not happy with my stay at this property. I felt they did not want to accommodate my son and I as their guest for the night. This was disheartening given the reason that we were staying in Halifax.

It seems like this is an ongoing issue with this hotel! I booked my reservation on January 26th, for a stay from June 8 - 11th. I received a confirmation and several reminder emails, right up to two days before our travel. When we arrived at the hotel, we were told they didn't have a room for us and for several other guest who were arriving that day. They said they only know the morning of if they will have enough rooms. Not a good way to do business in my opinion. It was very upsetting because we picked this hotel as it was close to our venues. We were walking and if you know Halifax, it is very hilly. They claimed to have sent us an email at 9:37 (we were on the plane). We never received this email at all! They booked us in to another hotel, which was fine, however I am very disappointed with the Residence Inn.

Avoid this property! I stayed here for 3 nights in mid-May during the marathon with a colleague from work and we both found cockroaches in the bathrooms and kitchen of our rooms #318 & #320. Guest services were informed during our stay but took no action. Upon checkout we were given free parking for 2 nights for the inconvenience. After arriving at home, my colleague found a live cockroach in their suitcase while unpacking.