All inclusive

Club Amigo Atlantico Guardalavaca

Holguin 2.5

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Overview

Incredible value, this friendly and casual hotel sees lots of repeat customers , and it's easy to see why: there's a spectacular beach, spacious surroundings (with 4 pools), and genuinely friendly staff.

Check in

4 p.m.

Check out

12 p.m.

Rooms

746

Rooms

Standard Garden View
  • 1 king bed, or 2 ¾ beds (smaller double)
  • Garden view
  • No more than 3 guests in the room
Standard Garden View
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Phone
  • Rollaway bed (on request)
  • Safe ($)
  • TV

Tropical Garden View
  • 1 king bed, or 2 ¾ beds (smaller double)
  • Garden view
  • No more than 3 guests in the room
Tropical Garden View
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Phone
  • Rollaway bed (on request)
  • Safe ($)
  • TV

Tropical Sea View
  • 1 king bed, or 2 ¾ beds (smaller double)
  • Ocean view
  • No more than 3 guests in the room
Tropical Sea View
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Phone
  • Rollaway bed (on request)
  • Safe ($)
  • TV

Villa Garden View
  • 1 king bed, or 2 ¾ beds (smaller double)
  • No more than 4 guests in the room
Villa Garden View
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Phone
  • Rollaway bed (on request)
  • Safe ($)
  • TV

Bungalow Garden View
  • 1 double bed, or 2 ¾ beds (smaller double)
  • Garden view
  • No more than 3 guests in the room
Bungalow Garden View
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Phone
  • Rollaway bed (on request)
  • Safe ($)
  • TV

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

Kids club

 
Age range: 4 to 12

Type Amenities
Mary and Mo Bar, Lobby bar
La Nina Bar, Lobby bar
La Pinta Bar, Swim-up bar
Yagujaya Bar
Los Amigos Bar
Guatiao Bar
La Santa Maria Bar
Jessica's Patio Bar
Pirata Bar
El Guayabero Nightclub
La Terraza Bar

Check-in time: 4 p.m.

Check-out time: 12 p.m.

Internet

  • Business centre available ($)

Type of restaurant Type of cuisine Open for Additional Information
Los Panchitos Buffet International Breakfast, Dinner, Lunch
Los Britales Buffet International Breakfast, Dinner, Lunch
Las Espadas À la carte International Dinner Reservations required
El Guatiao À la carte Italian Dinner Reservations required
Los Amigos Snack bar American Snacks
1720 Buffet International Breakfast, Dinner, Lunch
Benny Moré À la carte Caribbean Dinner Reservations required
El Fuerte À la carte International Dinner Reservations required
Guatiao Snack bar International Snacks
Yaguajay Snack bar International Snacks
La Santa Maria Snack bar International Snacks
La Santa Maria À la carte Italian Dinner

  • Rooms: 746

  • Fitness centre: on site
  • Salon: on site ($)

Playa, Guardalavaca
Holguin, Cuba
011-53-24-43-0180
72 km from HOG

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

Pools

  • Kids pools: 3
  • Outdoor pools: 4

Golf

  • Mini golf: on site

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site ($)

Other activities

  • Daily activities: on site
  • Nightly entertainment: on site
  • Comfortable lounge chairs

  • 24 hour front desk
  • Business centre
  • Currency exchange
  • Giftshop available ($)
  • Laundry services available ($)
  • Tour desk
  • Wedding facilities available ($)
  • Car Rental Desk available ($)
  • Taxi/Transport Services
  • Bellman Service
  • Guest service desk

Location

Address
Playa, Guardalavaca, Holguin, Cuba
72 km from HOG airport

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 3.5
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

I love this place, I will go back for sure!

Sylvain B on Feb 04, 2023

The villa’s are worth to have when you stay at Club Amigo. Make sure you book it prior your trip to make sure you are part of the Sunwing Club for more treats. I love the people working at the resort, they are so very friendly and helpful. The best GEO team I have met so far. Lester is the best GEO, friendlier and fun guy I had the pleasure to meet on the resort.

TripAdvisor users rated this property 3 out of 5

Choose another hotel!

cmK9344RX (Oakville, Canada) on Feb 03, 2023

We travelled to Club Amigo Atlantico Guardalavaca Jan 24th- Jan 31st, 2023 from Toronto, Canada. We booked in November and paid $685 each. Sunwing: We booked with Sunwing but when we got to the airport we didn’t fly on a nice big orange Sunwing plane, instead we flew in a much smaller, older plane called “Smartwings”. It was a Czech Republic airplane and I assume it is a contract/ partner with Sunwing? We were not told at booking that we may be on a non Sunwing airplane. We were only offered water, coffee or tea- no snack at all and everything else was for purchase. On the way back I was pleasantly surprised to have the regular Sunwing large plan. On arrival to Holguin, I received an email that the welcome meeting was the next day at 1000 but when we got on the bus to go to the resort, we were handed a card that said it was at 1530. The rep was only avail daily 1530-1700. We wanted the Rum/Sugar/Cigar excursion but that was no longer offered for unknown reasons. Front desk: We arrived at the hotel at 2130. The check in was smooth as it was only ourselves and one other couple checking in. There were 2 desk clerks and they were pleasant and efficient. We were offered a nice welcoming juice cocktail. A bell boy assisted us to our room via his golf cart. He was friendly and happy. Throughout our stay we occasionally asked the front desk questions and it was hit or miss if you received a pleasant one or not. They seemed to only want to get you a taxi. When we asked questions about the hop on hop off bus or the Holguin city tour, they told us they didn’t know how to take it and go to the website to book tickets. None of the websites in Cuba worked so there was no way to book any tickets. We eventually just stood at the bus stop and were able to get bus rides by paying with our credit card. I’m sure the front desk staff knew this so I don’t know why they didn’t tell us that? There is a luggage room bedside the front desk and when asked about a hospitality showers for our final day, we were told to “come back tomorrow to see”. The gift shop has alcohol, cigarettes, coffee, toiletries, clothes, sandals etc. it’s located in the main building across from the main desk. Transportation: The hop on hop off bus ($5 USD) doesn’t come to the front where the bus stop sit is, you will need to run to it on the street and it comes 3 times a day. The hop on hop off has a route that goes to 2 markets and a few hotels. We went to the Pesquero market. The market is a small, typical market and the bus leaves you there for 2 long hours. We tried to “hop” back on when it came around again but we were declined to board the bus as the guy told us he would be “back at 1130”. I don’t understand the reason we were not allowed on as it was a hop on hop off bus?! The Holguin bus tour ($15 USD) comes daily to the front of the hotel. This bus takes you to Holguin downtown. You have the choice to stay on the bus for an extra 20 mins and they will take you to an iconic church to take pictures. There of course are a few tables for products to purchase as well as some beggars. The Holguin bus tour allows you approx 2 house to walk around the downtown area. There is a nice street that has many stores and a market. If you walk all around the downtown area, you can buy a pizza wrap for 70 pesos or ice cream for 30 pesos!! All the government run stores only take credit cards We also took The Little Train. It goes to an Indian Village and also to a Farmers House. It is $10 USD and the tour guide tells you that there is a performance for $5 USD. She didn’t make the $5 performance as mandatory BUT IT IS!! We wanted to just adventure on the grounds and take pictures without the performance but everyone was FORCED to see the performance and pay an extra $5. You are forbidden to take pictures without paying $5. It’s unfortunate that we were not told upfront that the tour was $15- not $10 as posted. The performance was well worth it but I didn’t like the way it was forced. The dancers try to sell you items and get you to dance with them and take pictures with them. They even hold out baskets to give money in the hut and again at the doorway. The 2 guides stand in the doorway and Do Not let you leave until you give some $. It is a 2 hour train ride tour to a fishing village 1st and then a farmers village. In the village you are given time to roam around the farmers land and house areas and to look at the animals and check out their way of life. The farmer even had a huge spread of fruits, cheese and coffee! There is a plate to leave a tip. When you arrive at the Indian Village there are many people gathering around once you stop to offer to sell you fruit. This is a good opportunity to give a care package or simply give some pesos. 2 markets: the one close to Club Amigo, was a 2 min walking distance. It was a nice market with approx 25 vendors & the Pesquero market had about 18 vendors. The Pesquero market was considered a mall and has a bowling alley with pool tables but was not in use. I don’t know if it was broken or simply no one was playing. You could sit inside and have coffee. There were a few government run stores and a few stores closed. There was plenty of seating while you waited for the bus. The Pesquero market was worth the trip as it was a nice bus ride and there was some different items there. Room: We stayed in room 8211. We booked a Garden-view room but we were upgraded for FREE into a Villa with an Oceanview!! Bonus to us!!!No complaints there! The view was amazing!!! The room was larger than expected. It had 2 beds, desk, TV ( it was staticky and the volume didn’t work well), 3 chairs, small table and 2 end tables. The bed linen was clean with several pillows and there were no bed bugs. There were extra blankets in the closet with hangers and a dresser for extra storage. Plus the room had a wooden luggage rack. It had a safe in the closet but it was broken. It also had a fridge but it was never stocked with any water/pop or juice. The bathroom was spacious and it always had hot water. There was complimentary shampoo, lotion and bar soap but we used our own. When we first arrived we had no towels in the bathroom, only the 2 beach towels but we asked at the front desk and received a full stock of towels within 30 mins. The bathroom had a hair blow dryer too. The door lock is controlled by a key card that scans over the door light but ours wasn’t working properly for our entire stay. Instead of complaining, we simply were patient and scanned our door approx 6-8 times or more to get in. Not sure if the door lock battery was getting old or the lock mechanism was broken intermittently? Either way, we were always able to enter our room. There are 2 snack bars, 1 bar, 1 buffet, 2 a La carte restaurants and a coffee cafe open on this resort. You are allowed 2 a La carte reservations. One snack bar (near the Villas) is open 24 hrs and the other (near swim up bar by the Atlantico stage) is only open until 1034. The snack bars have NO menu and there is minimal choices of food for breakfast and lunch/dinner. It’s either a ham and cheese sandwich or pizza. Sometimes there are French fries or banana chips too! Breakfast is eggs and toast. Much of the staff speak very limited English, they speak Spanish so basic communication is very challenging on this resort. There was one restaurant called Benny More but it was ONLY for the Sunwing elite guests. You were given a different coloured bracelet on check in. We were not aware this was an option with booking and sadly we were unable to eat there. That was disappointing. On our last day we did discover that a BBQ pig roast was going on, so that was a nice surprise! The buffet is located in the main building and has 90% the SAME food for every single meal so I strongly suggest you book the 2 a La cartes. The buffet food is OK and you won’t go hungry, it’s just all the SAME. Personally I think the food is recycled for the next day…. The coffee cafe called “Ashley Coffee Bar Cafe” is open daily 1600-2200 and has awesome coffee/espresso/ice coffee. It is located on the 2nd floor in the main building. The one and only bar is located near the front desk on the 1st floor in the main building and is only open until 1030. It has a large drink list but they have barely any of the ingredients so when you ask for any of the drinks on the list, they look around the bar and don’t have the proper ingredients to make any of the drinks so your choice is only beer, rum & coke or lemonade/ juice of the day mixing in the slushy machine all day. The drink list is basically obsolete as when you ask for anything on it, they don’t have any supplies to make it for you. That was really disappointing. We realized quickly that this resort uses only glass drink cups. So you could not walk to other areas or the beach with a drink. If you tried to leave a section with a glass, you would be chased down to retrieve it. That made it difficult to roam around freely and you could only have a drink at 1 spot on the beach (pirate ship). I could see the bartender at the swim up bar hand washing glasses. You most definitely could not take a plate of fries anywhere. It felt extremely restrictive. There was an entertainment schedule located on a wall near the front desk. The entertainment was terrible. It ranged from a Cuban woman singing in Spanish to a “disco”which was guests dancing on their own. It was the worst entertainment I’ve experienced in Cuba 0/5. Others things to do was darts, a ping pong, volleyball and Pool billiards. There was also a gym (open 0700-1500). The tennis court and mini golf areas were over grown with weeds and I never saw anyone playing. You could also rent a bicycle for free. The hours posted for the bicycle were 0900-1630 but it’s not updated as the guy leaves at 1600. The currency exchange is located outside the hotel and down the road, instead we asked at the front desk and we had it exchanged at 90:1 but if you go to the beach, a worker approached us and offered a 1:1 exchange. Too bad we didn’t know as we of course would have preferred a 1:1. Beware on exchanging your money though. NO WHERE on the resort can you use it! No place such as the gift shop, other stores on resort, or the bus take Cuban money (pesos)?! You cannot even pay your bus fare with their own currency?! Everything is government run, so they ONLY take credit card. Thankfully the markets and downtown Holguin took cash. I couldn’t understand why no place on the resort took cash $ but since all the stores/transportation are government run, it’s a way to keep a tighter hold on revenue. Staff/clientele: as stated above, many of the staff only spoke Spanish. Communication was difficult as we only speak English. Most of the guests appeared to not speak English and were Spanish, French or Polish speaking. The guests were interesting characters. MANY were seniors and many needed some grooming and many had a lot of tattoos. The beach at this resort is apparently public so there were locals there. We did see that many staff ask guests to get them a free drink or exchange their Canadian loonies for cash. This just felt really unclassy to me and made me uncomfortable. We didn’t want to say no, so we got a staff member a free beer in their drink container. We saw waitresses giving elderly men a kiss once they picked up their drink container full of a free drink from the bar….. Beach: there are 3 areas of beach on this resort. They are all quite small beach areas. The first has about 15 man made palm tree huts with a small drink area (unsure if drinks were free?) and no water sports, the 2nd beach area has about 8 palm trees with a pirate ship bar and no water sports and the 3rd beach area had no bar but had the water sports and it had a measly 3 palm tress?! Each area has an average of 20-25 beach chairs. For a resort of 746 rooms, you would think the beach area would be bigger and have more beach chairs? You can borrow a pedal bike or kayak for free or go on a catamaran ride for free. There was one pedal boat with a clear bottom and we asked to use but we were told it was only for rent?! The very first day we were on the beach in a beach chair, it was 1630 and we were unaware that the guy closes the beach for the day. Literally at 1630, the worker guy walks up to us and says “TIME’S UP, TIME TO GO” and took the beach chair from under us?! WE LITERALLY HAD TO STAND UP FROM OUR BEACH CHAIR AS HE DRAGGED IT AWAY FROM US” ?! I am not exaggerating!!! This actually happened! We actually were kicked out of the seat we were relaxing on?! Never in my wildest dreams would I think this would happen on an all inclusive resort. This is the most absolute rudest thing I have ever had happen to me in my entire life. Imagine relaxing on the beach in the beautiful sun, watching the water and the Cuban worker walks up to you and makes you stand up while he drags the chair you were sitting on to his pile of other chairs?! We were literally left standing there with our towel. This indeed did happen again the next day with a different worker, we were told the chair service is “over at 4 pm” and the guy literally had us stand up from our beach chair and he dragged it away from us! That has absolutely been the most extreme thing I have ever encountered on a tropical vacation. Who ends their beach day at 4pm!?!?!?!?!? This resort shares the beach with a few other resorts. We were unaware that certain chairs and sections are only allowed for certain resorts. We went to grab a chair and pull it to a spot but we were quickly approached by a worker that the chairs were pay $ ones. There of course was no signage anywhere so we left the chairs and had to ask 2 different workers where we get chairs and where we are allowed to sit. Overall, this is a 2.5 star resort and it feels like a 2.5 star. There were some good things about it but many negative things. Unless you have very low standards and don’t care about repetitive, boring food, no drink list to choose from and no decent entertainment- then this is a place for you. But we have stayed in 4-5 star hotels in Cuba and now see the drastic difference!!! We would never stay here again and DO NOT RECOMMEND.

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