TripAdvisor Traveler Rating

Customer service was immaculate, Kim went above and being making sure my issue was resolved quickly. I would definitely recommend this hotel as people like Kim will ensure you have a great experience.

The staff goes out of their way to be friendly and welcoming. Any problems we had were very quickly addressed. The in-hotel cafe was very good & helpful. Having a kitchenette made our stay easier. It took us 8 minutes to walk to the beach. The bed and furniture were comfortable, though the room could use some updating.

Nice and comfortable room, perfect spot near Waikiki area. The staff was very polite and helpful. Room and bathroom very clean, just a bit too cold for me but when I asked for a blanket they provided it immediately!

Have been to Hawaii 13 times and often walked by this hotel and thought how nice it is but never stayed . This year the place we booked was a dump so after 1 night we switched to Luana since they had a great last minute deal for the week. One of the nicest places we’ve stayed in Hawaii. Beautiful hotel, great pool with sun from 11 am till sundown, nicely decorated, large room, fantastic location.

I stayed here with my husband, we stayed for a week. This was our second stay at The Luana Waikiki Hotel and Suites and enjoyed it just as much as we did in 2018. Funny, the hotel lobby still smelt the same too as in 2018, I'm not sure what that scent is but it's gorgeous and welcoming. On check-in we discovered that we were on the 3rd floor again. While there’s no view, the rooms on that floor have huge balconies (16sqm+) - enough space for a couple of deck loungers, table and chairs and to dry washing super fast! There was a bit of road noise, but this was largely drowned out by the air conditioner. The air conditioner wasn’t great, very old and noisy, but mostly did its job. The room was dated, but clean and comfortable. Beds were very comfortable and fresh feeling. The kitchenette had everything you could possibly need plates, cutlery, a toaster, mini oven, blender, coffee machine and again everything immaculately clean. The $10 per day vouchers for the Fish Hook Café on site were an awesome bonus, allowing us to eat breakfast twice. The wait time for food both times was very long, so my suggestion is to order, then return to your room to get yourself sorted for the day. There’s currently no capacity to eat in the café itself, take outs only. The lovely staff package the food well, so it's great to take with you - we took ours with us and ate before heading up Diamond Head. Laundry facilities on site were great. $1.50 per load, and a change machine also available. The wine and cheese nights were fun. Decent beer, wine, pretzels, cheese, crackers, nuts and grapes on offer and replenished frequently. Live entertainment was provided. Was really relaxing and staff extremely welcoming. Regularly replenished iced water throughout the lobby and other places was also much appreciated. There is a DVD machine in the lobby to rent DVDs for the in-room play-station. One per day is covered in the resort fee. Location-wise it was excellent. Plenty of places to eat nearby (Subway 5mins walk) ABC Store and only a 10 minute walk into Waikiki. Overall, a decent stay for the price we paid - all of the staff seemed happy, were polite, friendly and helpful whenever needed. We'd happily stay here again.