This moderate hotel just completed a $6.6 million renovation. Guest rooms are completely new and have been redone in a refined tropical theme, reflecting Hawaii's rich cultural history. With its great location in Waikiki, the beach, shopping, dining and entertainment are within easy walking distance.
The hotel staff were great, and accommodated us for a mid-morning check-in, which was very helpful. The room was very clean and comfortably large, although the bathroom was tiny. The concierge staff patiently answered all our questions and didn't try to up-sell us on a tour, but provided great tips and directions for all the activities were interested in. They stored our bags (free of charge) for another 8 hours after check-out, and the process was efficient and smooth. Overall exceptionally quick and personalized service.
May 07, 2022
After making numerous complaints to the GM and front desk on different occasions regarding housekeeping opening my door at 7am without knocking, maintenance trying to open my door 20minutes after, then on an other day I paid $60 for an early check-in the room was filthy (pictures).
I complained to the GM, asst. Manager and got nothing out of it.
Weeks before I made another complaint regarding loud talking on the balcony at 2am. Fukn tourists no consideration. Nothing was done until hours later.
I was only trying to better the hotel by reporting flaws in the way they handle or have not been handling things. I was cornered by 3 of the hotels management and questioned. Then they decided to boot me after making an online reservation for the night
Day 7 and have not been reimbursed $157.+
Do not make reservations for this hotel. Very negative management. Outrigger Malia.