Waikiki Malia by Outrigger reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

1464 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great value and amazing staff in a decent location!

Katerina C (Toronto) on Jan 29, 2023

Overall our stay was great as the front desk staff were all really nice but there's definitely room for improvement. When we first arrived I was impressed by how clean the room smelled but unfortunately house keeping quality was not consistent. We only wanted it every other day during our week stay and things weren't replenished 2 off the 3 times and floor wasn't cleaned one of the times. Made me wish I had brought my own cleaning supplies since we came with a crawling baby. The room itself is quirky. Floors are uneven so none of the doors closed properly, but it was nice to have separated areas with a young child. The hotel in kind of motel like but most the noise other reviewers spoke of came from the street side through the very thin balcony door. Double pane glass could easily remedy this. We brought a sound machine and baby slept fine through it all. If you're planing to use the kitchen, bring a knife, measuring cups/spoons, kitchen towel, sponge, dish soap, command hooks or s hooks to hang stuff and a cheap picnic tablecloth to put over the ironing board and use as extra counter space as there's hardly any. The hotel has coin laundry $5 USD to wash & $5 to dry. There's a gym and a pool that we didn't use. On Fridays they give away free ice cream and have other activities. They also have a courtesy room where you can shower after you've checked out while you wait to go to the airport. We did not end up using but think it's awesome if you want to go to the beach one last time or hang out at the pool.

TripAdvisor users rated this property 5 out of 5

Good value

Violet U (Vancouver, Canada) on Jan 15, 2023

We stayed at the outrigger Malia and found the location was central and hotel overall was very good. Best bang for your buck in comparison to similar hotels. Friendly staff. Would definitely recommend it.

TripAdvisor users rated this property 3 out of 5

please save yourself and don’t stay here

anub849 on Jan 11, 2023

this hotel is crap for the price you pay. honestly not one to complain but feel the need. you can stay somewhere waaaaay better for the price. staff and location are amazing and they get all the stars. it isn’t their fault the hotel brand robs you. PS- Outrigger- please save me your default AI answer comment back, just own you are shi**y and promise to do better for others.

TripAdvisor users rated this property 4 out of 5

Excellent staffs

johnlD265UT on Jan 05, 2023

All staffs are professional esp miss Pam. Only need to make sure park your car in their Seaview Ave garage. The staff even notice I have a flat tire and alert me. I stay in their partial ocean view room which can see the fireworks. A Value for money deal.

TripAdvisor users rated this property 1 out of 5

Expected Consistent Service

dmariewilliams (Los Angeles, California) on Jan 03, 2023

We like this hotel. The rooms don't look as grand as the entrance but they are livable. The location is close to a lot of eateries and shops. The reason for our 1 star rating is the following: We asked Tomoko for an upgrade last night and she told us to come down to the reception desk today. So coming in from a fun night walking in town, we approached the reception desk and asked Robert for an update on my husband's request for an upgrade. He then looked over 2 computers to his left and asked Lance and Lance didn't even look at us. We didn't even hear an audible response from him. Our 15 year old son noticed Lance look at the woman next to him and they both smirked when my husband asked for an upgrade. "Upgrade" meaning he would pay for it. He was not asking for a handout. Lance walked away from the reception area and the other lady didn't bother looking up at all. We are Samoan and I was told by one of the shop people that we look like the people who work the garages and dance in the local luau shows. Incidentally, we have been mistaken for both of those when we are on vacay here in Waikiki. And this trip, one of the Asian families at "EggsNThings" thought our son was one of the waiters. None of the jobs are bad. None of them happen to be ours and we don't live here. I'm still curious about Lance and his female coworker not giving us the time of day. The parking is $35/night and we weren't informed when we checked in. Kudos to them for giving discounts to military and for another group who live here on island. We are noting that IF we come back we will go back to the hotel down the street that treated us like Ohana which was bigger and more clean.

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