TripAdvisor Traveler Rating

This was our second stay at this hotel. Overall it was amazing. Renovated property, amazing pool, great service. This hotel is in the heart of Waikiki and has direct access to the best part of Waikiki beach by far. Rooms are spacious, housekeeping- impeccable, pool services - fantastic! I would mention two things: a very noisy generator on one side of the hotel (but we were moved to a different room upon request). I am not sure if it was just a fluke and the generator was later fixed, but if not, I encourage the management to look into this issue. And the second thing: the Kai Market. When we travelled in 2018 our fondest memory of the hotel was the Kai Market breakfast buffet! It was absolutely amazing. This time the buffet was gone and frankly their à la carte menu is not the greatest. Very few choices, we eventually got bored and started eating breakfast elsewhere. I hope the buffet makes a comeback, as well as their dinner buffet, which for some reason also was shut down. But aside from that - great stay! Thank you for everything! Mahalo!

The Sheraton Waikiki isn’t 5 star, but it is a great central hotel that is walking distance all around Waikiki. It’s pretty soulless and busy, the lobby is a thoroughfare. Pool is well positioned with a lovely view. Talking view, from the room, it’s as good as any hotel I’ve stayed at in Hawaii. I was travelling as a couple with no kids on this trip so changes perspective on things. I probably would have rated it higher if i had the kids.. then again, It is my opinion the Hilton Hawaiian would be a better choice.(with kids)

Stayed here as top tier Starwood elite and had a great experience with an upgrade to a huge suite with two balconies over looking the Pacific without asking. Free full breakfast as well back in the days. Very friendly staff too. Now, with Bonvoy and as a Titanium elite. The only upgrade was what SNA got me. Asked about a suite on the day of check-in, was told they were sold out, but they were still selling a couple of different type of suites on the website. Staff didn't seem to be cheerful and welcoming at all. Breakfast is now continental only and had to pay to get hot breakfast. Lounge is still closed. Starwood used to comp full breakfast if the lounge is closed. I felt I have been Bonvoyed for sure!

Locks really goes out of her way to take care of her customers. She made sure my boyfriend’s parents celebrated their anniversary in a special way. This helped me bring them lays and desserts. She is seriously the best. Can’t wait to come back next year and see her.

Our stay at the Sheraton Waikiki was amazing. Definitely coming back and bringing the kids next time. They have the infinite adult pool and also a kids pool with a slide. The staff was great, specially Nerita. She noticed we needed more pillows and brought us extra the next morning without us asking.