Sheraton Waikiki reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

7709 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great location & room, Hectic hotel!

Seamus D on Jan 29, 2023

We stayed for 3 nights. Pros: Fantastic location, modern room, car rental on site, infinity pool. Cons: Seriously feels like you are staying above a BUSY mall. There are numerous shops within the hotel and a walkway which is open to the beach. So many non hotel guests are streaming through so the hotel definitely does not have a luxury hotel beach vibe. Not for relaxing thats for sure.

TripAdvisor users rated this property 2 out of 5

It’s Waikiki

pacificdune (Scottsdale, Arizona) on Jan 29, 2023

We spent a week at this hotel this past summer. I guess for Waikiki it is decent, but I’m not staying here again. The positives: great views, and a nice location. We saw manta rays and sea turtles every morning. As other reviews were mentioning, the elevators were nice, and the location was good. The negatives…. We thought we could save some money by going to Oahu, but this turned out to be an extremely expensive trip. Between the room rates, the overpriced and underwhelming breakfast, the almost obligatory chair rental at the pool or beach, and the three digit cost for a rollaway we ended up spending just as much as we would have for a nicer resort on Maui, Kauai, or Big Island. All this for a 230 square foot room. I don’t think I have ever stayed in a smaller room. Waikiki is a beautiful beach, but it is way overcrowded. On top of that these rooms were way too small, and you need to rent a chair just to get a decent seat, and be on the beach at 8am just to get a good spot to rent. If you like crowded places and small rooms you may enjoy it, but unfortunately the view was not worth all the negatives for us.

TripAdvisor users rated this property 5 out of 5

Roger at the Sheraton

Sophie K on Jan 28, 2023

Second time at the Sheraton, Waikiki but this time Roger, our housekeeper, really made it special. What a KIND and WELCOMING man. He greeted us with leis and went far above and beyond in taking care of our room. He brought us robes and slippers without being asked. He even made swans out of our towels and decorated them with flowers and a lovely handwritten note. Oh, and a vase of local greenery!! If you stay here, I hope you get Roger. Make sure to tip him well, he's worth it.

TripAdvisor users rated this property 5 out of 5

Enjoyable extended stay!

Julie H on Jan 28, 2023

Great service and care from the entire staff. Our room was well taken care of by Nerita. She was so helpful and sweet. Hope to be back soon! I will surely miss the amazing infinity pool and watching the sunset from the Edge!!

TripAdvisor users rated this property 1 out of 5

Horrible Service

Daydream59762 on Jan 28, 2023

The package was purchased with 3 adults in a room. It was completely paid off, however, at check in, Sheraton was charging a fee of $849.30 extra because there were 3 to the room instead of just 2. The hotel manager, Mr Richard Parks, was totally rude and unhelpful and just kept stating to read the hotel advisories on the form.

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