Turtle Bay Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6173 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful!!!

882bradp on Jun 30, 2022

AMAZING!!!- My wife and I went to Turtle Bay for the first time for 2 nights after spending a few days in Waikiki. We had no clue what to expect, but we loved it so much, we extended our trip to a third day. The new first floor and pool remodel is spectacular. We stayed in a remodeled room, with a spectacular ocean view. The views from anywhere on the resort are amazing. We ate on the property for most meals. The meals and drinks were a few dollars more than you would expect, but they were no more expensive then the prices for drinks and food in Waikiki or any other Hawaiian resort we've been to recently. The chocolate soufflé at the Beach House was not to be missed. We had some great morning walks over to Kewala Bay, where kayaking and SUP were going on. There was plenty of surf and snorking going on around the resort. There are a few recent reviews with customer service issues. The Hawaiian Islands are still opening back up from Covid. We've stayed at resorts this year on Maui, Oahu and the Big Island and they are all struggling with staff. Our only significant wait for anything was lunch one day. Not a big deal at all. A huge thank you to the staff at Turtle Bay for helping us have such an amazing experience at your hotel. You have gained two new customers. I promise, we will be back and we will recommend your resort to anyone that will listen.

TripAdvisor users rated this property 5 out of 5

AMAZING!!!!

citizenw2022 on Jun 15, 2022

I booked this trip for my family and I was amazed from the minute we stepped in and we’re warmly greeted by the wonderful staff. I really enjoyed the atmosphere the amount of effort that the staff put into every detail is just mind blowing. I’m from a place where I guess you could say not everyone is so warm. The resort provides so many eventful activities for your kid while the adults feel like their in a 5 star resort. I have been recommending Turtle Bay to my family and friends since. Huge shoutout to Hoku and Kalani really special people and make your stay feel genuinely relaxed and at ease.

TripAdvisor users rated this property 5 out of 5

Absolutely loved the experience.

H9808WIkristam on Jun 12, 2022

I book the horseback riding experience around turtle bay for my parents. Do to a mix up on the time, on our end, they ended up getting a private tour. They had nothing but great things to say and absolutely loved the experience.

TripAdvisor users rated this property 5 out of 5

Superlative experience with Jr Waterman Adventure

JayM405 (Solon, Ohio) on Jun 10, 2022

If you have kids between the ages 7-17, Jr Waterman Adventure with Rocky at Turtle Bay Resort is a must. He is not only an expert in surfing, paddle boarding and everything Hawaii but also is an engaging and caring educator who encourages kids to get out of their comfort zone to try new adventures. 3.15 hour Jr Waterman adventure is the highlight of our daughter’s Hawaii trip. Rocky made sure she overcame her fears of surfing at her own pace and made her fall in love with the waves and surfing. Rocky is the sole reason that we have already decided to book our next Hawaii vacation with turtle bay resorts. Definitely try this excursion irrespective of whether you are staying in Waikiki or north Shore.

TripAdvisor users rated this property 5 out of 5

Expensive but worth every penny!

stacy377 (Cleveland, Tennessee) on Jun 08, 2022

This place is amazing and so beautiful! When we arrived, we were greeted by Alex. He was so nice and really took care of us! The lobby and rooms are newly renovated and so spacious, clean and beautiful! We both received a lei upon checking in. They ran out of flower ones so they gave me one made of shells and told me to come to the front desk the next day and get one with flowers. Eveyone was so accommodating and helpful! There were a lot of activities to do, which are included with the stay like riding bikes, pickle ball and hula classes and lei making to mention a few. Snorkeling, sunsets, and sunrises were amazing here too! There are so many hidden treasures and views all around the entire resort. The only thing that was that was a negative was the restaurants at the hotel were pricy and everything in town closes at 6:30, but other than that, it is a place that we would definitely stay again! We enjoyed getting up early after sleeping in one of the most comfortable beds, getting a delicious banana bread latte, watching the beautiful sunrise and riding bikes and exploring the trails. It was our first time in Hawaii and also the most memorable vacation we have ever had! Thank you Turtle Bay for making our stay so amazing!

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