Wonderful staff very friendly. Beautiful spacious rooms . Magnificent view.bell hop was so kind and helpful and very prompt. House keeping staff were amazing and very prompt with towels and what not. Absolutely love the rooms. Very spacious and beautiful.
Family Hawaii Trip
(Las Vegas, Nevada)
Jun 09, 2021
This trip was a delayed Birthday celebration for my son & husband due to the pandemic! First time we ALL traveled together on a family vacation! We had a wonderful time! The weather was perfect considering our over 100° weather in Las Vegas the whole time we were here in Waikiki! Thank you!
Jun 08, 2021
A good environment and room/suite configuration. The staff were helpful and friendly. A solid facility and it looks good. The bed mattress was not comfortable and the plumbing is showing its age. I would stay there again. There is room to upgrade and seek a higher level of comfort.
Jun 04, 2021
The hotel occupies the top 4 floors of the building so the views are outstanding. But big negative for our room was the bed - hard as a rock. My wife had to sleep on the sofa. There were quick responses from hotel engineers when we needed adjustments to the toilet and TV.
Great location but hotel needs updating
Jun 01, 2021
Overall location and view were great. But the hotel was dirty. Some staff were nice while others made you feel like you were bothering for their assistance. I would not call this a luxury hotel. Maybe a luxury motel is a better name for this property. I would not recommend for your wedding vacation. It's not very relaxing to be in dirty rooms. Also surrounding room(s) kept smoking weed which kept getting into our room. We informed staff but they didn't care. Also their laundry supplies are not correct. You'll end up wasting your money buying their supplies. I also informed the staff of this and again they didn't care. Save yourself the trouble. Go elsewhere, unless you're OK with the motel-like experience.