We were two couples, one member of which was on a first visit to Hawaii, all 60+. We arrived mid-May and stayed a week. My husband Victor and I have stayed at the Pearl many times since '99. The Pearl's calling card is its location, but it offers so much Aloha for a very reasonable rate. Much of Waikiki has changed in the time since we began regular visits, but the Pearl remains always welcoming, staffed with helpful people who treat us as if we are their beloved parents. In particular I want to commend Jeffrey Helsen, who has welcomed me and my friends during my last three visits. Jeffrey got us checked in quickly, helped us store and then get bags moved, guided us to a great local bar and new restaurants, used our names as we came and went (not merely a politeness but also an appreciated safety habit) and in all ways went above and beyond. I cannot say enough about his kindness and professionalism. He was particularly patient with my husband. Covid protocols were followed consistently. Our room was more than adequate and our requests fulfilled. I hope the Pearl takes good care of good people like Jeff, they are gems.
Jun 06, 2021
After having a bumpy start to our honeymoon this hotel did an amazing job to make it all up. We had originally reserved at the ambassador but we got there and it was closed. We were told our reservation was changed to this location. Upon arrival we were shown to a normal room with a queen bed on the third floor. After showing them we had booked a suite at the former hotel we were quickly upgraded to what we had reserved. The room was very spacious with an amazing view from the 9th floor. The kitchen had all the basics we needed and the staff was absolutely incredible. The kitchen was barren but a simple call to the lobby and we were divine kitchen wear and pots for cooking. The staff was Helpful in every way. Parking was readily available for free a block away or for 35 dlls at the mall which was equally as far. The location was great a block away the mall and had a three convenient stores at every corner. This hotel is extreme recommended for its location and the amazing staff