Set on the former royal estate of Princess Victoria Kaiulani, this resort has captured the warmth of a true Hawaiian home. A garden oasis in the heart of Waikiki and only a crosswalk away from Waikiki beach. Enjoy full access to all services and amenities at all four Starwood properties in Waikiki.
Big Kahuna Beach Services including beach chairs, towels, fruit and water service 3 times daily in designated area on Waikiki Beach. Please see hotel concierge for more details.
We travel quite a bit at Marriott Properties and I am a Ambassador level and my husband is gold and we typically stay at the Moana Surfrider across the street. However my husband is here for work and this was the hotel that was selected. We always check for bed bugs and unfortunately we found some evidence. I called down and they did move us to another room which they said they checked. Upon checking this room the mattress was dirty but didn't find any bugs or stains so reluctantly we said it was fine.
The thing that bothers me a little is that there was really no apology or any type of customer service from the staff. The person who gave us the new keys was nice but this is the first time we have had a bed bug experience and not had any type of apology or anything said at all which makes me wonder if this is a common problem at the hotel.
We probably will not stay here again in the future. The location is good as it is in the heart of Waikiki however, the rooms are dated and the pool is small. The restaurant is also pretty good food and service.
Overall, I think if they made improvements in cleanliness, customer service the hotel could be so much better. After traveling for the whole day not the experience you want to have checking into a hotel room.
Friendly staff, great location.
(Los Angeles, California)
Jun 01, 2021
We had two separate stays at the Sheraton Princess Kaiulani (SPK) in early May, for the day before and a day after a timeshare week stay on Oahu.
We used two of our Marriott "Free Night" certificates to book a basic room for 35,000 points. Husband is a Marriott Lifetime Titanium but no suites were available for upgrades; at check in, the Front Desk said that they actually had a lot of "long term" guests that were staying in the suites. However they did upgrade us to a higher floor ocean view room in the tower.
As Titanium member, they provide a ticket for two (member and registered guest in room) breakfast boxes, in lieu of the usual breakfast buffet because of covid. The ticket could also be used at the Moana Surfrider hotel across the street, to "upgrade" to their hotel restaurant and I believe the value was $18 for the ticket and you would pay for anything over that amount. Not sure if the complimentary breakfast is provided for plat or gold levels, as Marriott and all the other hotel brands are changing benefits constantly.
The SPK breakfast box was fine with us and you pick it up at the poolside snack bar. Each box had a box of cereal, fresh fruit cup, fruit, yogurt, carton of milk, boiled egg, granola snack bar, a choice of a fresh bakery item (muffin, bagel, croissant, banana bread, cookies, etc.) from the case, and either coffee or juice. Pleasant to sit at the tables near the snack bar and eat the breakfast. Just watch out for the birds, as they'll try to snatch the bakery items from the table so don't feed them.
Hotel staff was very friendly and nice. Followed covid protocols and spaces were marked on the floor to help keep people spaced out properly. Staff wore masks (and properly!) at all times. Housekeeping left a small packet of sanitizing wipes to wipe down your room too.
The negatives about the SPK is that it is an older property and not as glamorous as it's sister Marriott properties across the street - Surfrider, Royal Hawaiian, Sheraton. It is also a bit noisy but remember that you are in downtown Waikiki.
One big negative (and this is not only Marriott, but almost every hotel brand!) is the mandatory "Daily Resort Fee" even if you don't want/need/use any of those items. As a Marriott reward member, complimentary internet is already provided and we didn't use the other "Resort Fee" items, but they won't waive the fee like Hyatt does for their elites.
So with the daily parking fee (which I recall years ago, they used to include the parking fee as part of the Daily Resort Fee), even with a "free" night stay, you're looking at $70 per night for that free night!
But on the positive side, for short stays the SPK is a great choice because the rates are still much lower than the other Marriott's across the street. The SPK rooms are clean, refurbished, and you can get some great ocean view rooms.
I think this was only one of the few times we did not get upgraded to a suite, but that wasn't too important for us and if we really wanted a suite, we would have booked one or used a Suite Night Award certificate. And SPK staff from the doorman to the parking garage attendant and especially the front desk were really nice! So we had an enjoyable stay!