Gorgeous, sun-kissed Ixtapa is a jewel of Mexico offering modern amenities right alongside old world charm. Nestled between the Pacific and the mountains is Tesoro Ixtapa, a luxurious All Inclusive Mexican resort hotel ideally suited for families and couples.
We have read several great reviews and we just got here today and soooo disappointed.
We checked into our dirty room on the 7th floor. The only other clean room was on the 1st floor with a view of nothing and a horrible smell when you open the sliding glass door.
We get to our 1st floor room and no towels so we have to hunt down someone to get towels.
The snack bar by the pool has food that I’m assuming has been in hot pans all day. The website says the restaurant opens at 6 and it doesn’t open until 7. We arrived from the states at 5 and it’s to late to make dinner reservations in the other restaurant for today. We can tomorrow but also starting at 7. Update your website, don’t feed me excuses about 254 people checking out and 150 checking in, don’t check people in to rooms that are dirty or rooms that haven’t been finished yet.
Apr 12, 2022
We came to Tesoro for a family trip. The hotel is very nice and clean. The food is okay. The customer service is great. Our bellboy Joaquin was so friendly and extremely helpful. Thank you Joaquin for all your help! I definitely recommend coming here.