A beachfront resort on the Pacific Coast of Mexico, the Park Royal Beach Resort Ixtapa offers 228 guests rooms, all-inclusive amenities including restaurants, bars, pools, kids club, fully equipped fitness centre and complimentary wi-fi throughout the property.
Round-trip airport transfers
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Aug 04, 2022
Receptions staff on arrival, we where attended by young guy, don't recall his name, worst, lonely, angry, negative person in the world, we felt discriminated by him and the rest simply stood there.
We had ROYAL DELUXE ROOM OCEAN VIEW, thats the TOP selling room in the property, but by the name of the room we didn't have even half of it, first was only partial view, tiny balcony, no mini bar (doesn't matter that it is all inclusive), robes or slippers, so where is the ROYAL DELUXE quality?
I am so disappointed of the attention and preoccupied of the staff who are in charge of the companies image, who must be with the shirt on and in the front line to take care of the image of the brand and some of them simply wash their hands and we didn't receive any attention, didn't receive any HELP OF HOPE, let's say as just as a friend. Of our disaster entrance to the hotel i reported and contacted my main contact in PARK ROYAL and as I was hoped my friend MRS. ALEJANDRA URBANO Regional Sales Director Riviera Maya and she simply ignored my call for help and didn't do anything, just a simple call to her colleagues would change any misunderstandings, bad attention or just as a simple gesture would be more than enough, but NOT. Her answer was: "I DONT WORK ON WEEKENDS..."
We hope, that the property management will take this incident as a warning and do something about it, as per our experience, we or any of our National and International friends will ever return to this hotel.
Don’t do it!!!!
Aug 03, 2022
This place SUCKS!!!!! Spend a few bucks or points elsewhere!!!!
Hospitality is horrible and the buffets are even worse! Best part of our stay was that we had clean towels throughout our stay, so shout out to the cleaning crew, I hope you didn’t have to split the tip!
The pool area has “adults only” posted, but there are kids running around and sitting at the bar like they’re ready for drinks! LOL what?!
You have to make reservations to eat the day you want to eat there. You make a hard effort to make a reservation for their “Italian restaurant” but man oh man, I’ve had better food from the frozen food section at Ralph’s!
This place is a joke. Spending our hard earned money on what feels like a throw away. Extremely disappointed! Wouldn’t come back.
Don’t do it, Better places in Mexico to spend your money!