The Palms at Wailea Maui by Outrigger is a refreshing oasis located on a scenic bluff within the luxurious Wailea Resort. Its spacious and tastefully-furnished one- and two-bedroom condominium units are designed with island living in mind. Each offers a spectacular ocean, mountain, or garden view from a private lanai, two full baths, washer/dryer, cable TV with VCR or DVD and a fully equipped kitchen with dishwasher. The lushly landscaped grounds feature a sparkling stream, winding walkways and a refreshing swimming pool and spa. Just a few minutes away by car are the Wailea Resort's renowned tennis club and three championship golf courses, where guests enjoy preferred golf rates.
I should have had a clue when I went to the desk before check in and the manager came out of her office still chewing on her lunch. The units are very dated. It’s a VRBO property and so it’s up to owners to renovate or not. Most don’t a maintenance person here to fix several nonworking things confirmed. It was never communicated that the only A/C is a wall unit in the master bedroom of our 2 bedroom condo. And it barely cools things down. Otherwise all the windows have to stay open (if they work, several are rusted shut). The wind is so strong that nothing loose can be left on tables. This morning the coffee pot flew off the counter and broke. The ancient ceiling fans and 5 additional stand up fans have had to be on 24/7. The cable, internet and Wifi were down. We were told the system is very old and needs replacing! The unit isn’t as clean as it should be, we had ant visitors last night, screens are broken, furniture is torn, carpets are soiled, the master bath needs to be ripped out, the toilet area is ridiculously small, there is a giant tub in the middle of the bedroom, the patio furniture is old and dirty, This is day 1 and I am sure there will be more surprises by the end of our week here. The 1 rating was just for the view. Outrigger should enforce some standards on owners or refuse to rent certain units. But then again as the maintenance person said, most of the units need to be redone! The price for our stay is ridiculously high for this. Stay away from this property! It sounds like s great place to stay on the website with misleading photos but is very far from it!
Good location. Poor unit.
Apr 02, 2022
The Palms at Wailea has a good location and is very walkable to a local beach. The pool area and the landscaping are very nice. We had booked this property through our travel agent, who we had used for several other Hawaii vacations. She had stayed at this complex herself in a different unit and was very pleased. She knows out tastes and she understands that we are happy to spend extra for quality.
While the complex was nice, the experience and the unit left much to be desired. We arrived before the unit was ready and asked to store out luge in a secure location as we had not rented a car at the airport. We were informed that we could leave our luggage in the lobby, but the location was not secure and the clerk would not be held responsible if anything was missing. One of us decided to stay with the luggage while the rest of the party went to find lunch.
The unit we were given is #2206. This is considered to be an ocean view unit and came with an associated price point. The unit is no where near the office and there is not a path to the unit that can easily accommodate luggage. We needed to wheel our luggage out to the street and walk about a block to access the lower parking lot. Along the way, we passed golf carts owned by the property. Apparently, carting the luggage to the unit for the benefit of the guests is not a service that The Palms offers.
The furniture in the unit was relatively new and nice. Air conditioning only existed in the master bedroom and not throughout the unit. Because of lack of air conditioning, we relied on breezes. This means that the patio doors were open, but the screens were closed. Hawaii apparently has small insects that can readily pass through the screen and through any cracks. This meant that any cereal, crackers, etc. that were on the counter in their packaging became infested with these tiny bugs. While we are proponents of a Paleo diet, we do not prefer insect protein.
The cabinetry and fixtures were original and showed their age. This includes, kitchen cabinets that were falling apart, bathroom counters with large cracks, and pocket and closet doors whose wheels were beyond their useful life. In terms of decorating choices, the unit still included old porcelain tiles throughout the kitchen and bathrooms and mirrors in the shower. While the unit was described as an ‘ocean view,’ I think the more accurate description would be ‘filtered ocean view.’
While The Palms at Wailea may have higher quality units, this was certainly not one of them and certainly did not align with market value. I would recommend previews of the unit that you choose and confirm that it aligns with your expectations and malarkey value.