Hotel

Sheraton Maui Resort & Spa

Kahului, Maui 4.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Set on 23 lush oceanfront acres on Kaanapali Beach and the famous Pu‘u Keka‘a (Black Rock), this luxury resort is perfect for all types of travelers. The iconic cliff diving ceremony at sunset, a resort tradition since 1963, is a must see and a great way to end the day. Enjoy the resorts location in the Kaanapali Resort area with shopping, dining and golf within easy walking distance and panoramic views for the Pacific Ocean and sister islands Lanai and Molokai. The resort provides a complimentary shuttle into Lahaina Town and the three other Westin resorts in West Maui.

Resort Fees: 25 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

11 a.m.

Rooms

508

Rooms

Resort View Room
  • 1 king bed, or 2 double beds
  • Resort view
Resort View Room
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Complimentary toiletries

Partial Ocean View Room
  • 1 king bed
  • Partial ocean view
Partial Ocean View Room
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Complimentary toiletries

Ocean View Room
  • 1 king bed, or 2 double beds
  • Ocean view
Ocean View Room
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Complimentary toiletries

Ocean Front Room
  • 1 king bed, or 2 double beds
  • Oceanfront
Ocean Front Room
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Complimentary toiletries

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

Kids Club

Kids Club is located at The Westin Maui Resort & Spa

The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 17
  • Sunset Luau at Black Rock ($) – dinner buffet and show • Mon/Wed only
  • Tihati Polynesian Revue ($) – dinner buffet and show
Type Amenities
The Cliff Dive Bar Bar, Pool bar Open air
Mai Tai Bar Bar, Beach bar Open air
Reef's Edge Bar Bar, Lobby bar
The Sandbar Bar, Lobby bar
Check-in time: 3 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
ROCKsalt À la carte Gourmet, Local, Tapas Breakfast, Dinner
Teppan-Yaki Dan À la carte Asian Dinner
Keka'a Terrace Buffet International Breakfast
The Cliff Dive Bar Snack bar Coffee and Pastries Lunch
  • Rooms: 508
  • Property view .
  • Fitness centre: on site
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Hula lessons
2605 Kaanapali Parkway
Lahaina, Hawaiian Islands, United States of America 96761
866-716-8109
808-661-0031
44 km from OGG
  • Breakfast available ($)

Pools

  • Freshwater pools: 1
  • Jetted pools: 1
  • Kids pools: 1
  • Cabanas available ($)

Water sports

  • Non-motorized watersports: on site ($)
  • Snorkeling: on site ($)

Other sports

  • Hiking: on site
  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Games room: on site
  • Towel service
  • Gazebos available ($)
  • Ocean front fire pits
  • Baggage check
  • Business centre
  • Concierge
  • Giftshop
  • Laundry facilities available ($)
  • Meeting facilities available ($)
  • Parking available ($)
  • Shopping onsite
  • Tour desk
  • Valet parking available ($)
  • Wedding facilities available ($)
  • Bellman service
  • Car rental available ($)
  • Airport transfers available ($)

Location

Address
2605 Kaanapali Parkway, Lahaina, Hawaiian Islands, 96761, United States of America
44 km from OGG airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5
TripAdvisor users rated this property 3 out of 5

Gorgeous resort with subpar service (front desk and concierge)

tY3681YG (San Jose, California) on Jun 20, 2021

Let's start off with the positives, my husband and I loved the resort grounds!!! The location next to Black Rock was one reason why we chose this resort. The drinks at the Sandbar were delicious! Shoutout to Jerome too for such friendly service. The room is dated, but clean. As with most reviewers, ditch the carpet! It's just absolutely disgusting. The front desk (both during checkin, but especially at check-out), concierge, and Chelsea at Bonvoy desk were all very cold and dismissive ???? The check-in information wasn't complete!!! They should provide info about shuttle schedule, pool info (towels, service hours, etc), shuttle and tour location automatically. The resort fee says it covers the shuttle, but not once have we seen it!!! We had to walk to Whaler's Village daily to catch the Maui bus to Lahaina. The tote bag mentioned on the picture, you'll have to go through the Bonvoy desk and deal with Chelsea. It's not exactly given freely! Don't list it as part of the daily resort fee when we have to waste our time to get it. There was a card left the day before we left to visit the Departure desk for our Aloha gift. Why can't you just these automatically!!! For the $$$ we paid for, I just expected more professionalism and less money-grabbing strategies.

TripAdvisor users rated this property 2 out of 5

Never Again!

Dana F (Los Angeles, California) on Jun 15, 2021

Location was lovely, The ocean was magical and snorkeling was terrific. I will even say that the food is pretty good--in particular the lobby bar ( headed by the super wonderful Glen). Why the 2 star review? 1) everything was extra-- even the beach chairs and umbrellas for which you had to stand in line at 7am. 2) coffee- stand in line 3) pool chairs-- even if you managed to find some, the staff would take away your belonging if you went swimming or were not in the seats 4) towels-- more standing in line 5) spa-- no time slots ever for a massage 6) gym--good luck reserving any time here. 7) restaurants-- fully booked with 3 hour wait times anywhere near the hotel 8) SOO MANY people everywhere and not enough staff to service ( I know this is a covid issue-- in which case, don't fully sell out and expect guests to be happy with partial staff. Hotel itself was good-- rooms were fine and clean. Lobby was beautiful with stunning views but this was NOT a relaxing vacation. i was constantly THINKING ABOUT EVERYTHING--WHERE? WHEN? HOW ANY PEOPLE? ANOTHER $140 FOR LOUNGERS AND UMBRELLAS?? It was so annoying that Iam considering canceling my Bonvoy Marriot card. Bright spot-- Glen and Jerome at the lobby bar- excellent and friendly service. Also, Reikhe at the Cliff bar-- she went above and beyond for us. Unfortunately its not enough to make me ever come back. Disappointing to say the least. I need another vacation from this one.

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