The Westin Ka'anapali Ocean Resort Villas in Maui offers hopeless romantics, adventure seekers and families endless possibilities to plan their Hawaiian getaway. Commanding the pristine North Ka'anapali Beach, the four diamond resort features upscale comforts of home with expansive resort amenities including pools, spa, restaurants, cultural activities and beachsport fun.
Enjoy complimentary shuttle to The Westin Nanea Ocean Villas, The Westin Maui Resort & Spa and The Sheraton Maui Resort and Spa, and to Lahaina Town.
Reciprocal pool privileges – Westin Nanea and Westin Ka’anapali Ocean Resort Villas.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Strike 1: Arrived 7:00pm with two villas reserved. Was told our teenage children had to stay on the other side of the resort.
Strike 2: my wife and I entered the room to find dead cockroaches (I hope) and poison bait traps in the middle of the kitchen floor.
Strike 3: When told pest problem was taken care of, very next evening returned from dinner out to find more bugs crawling around.
Strike 4: was told our only option we had to pack up all of our things and move to a tiny room. Again assured bugs would be taken care of. Two more nights of bugs…
Just received folio and no compensation was given. Will have to take legal action as my Maui experience was ruined.
Watch your stuff
(Redondo Beach, California)
Jul 27, 2022
I had to write this review more for my frustration rather than anything ever changing. I gave it one star mostly to Capture the attention. Don’t get me wrong this resort is beautiful, but it’s only beautiful because of the nature of Maui.
Now to the gritty. Not only does this resort hold back their rooms to timeshare owners so that they can sell a certain amount of rooms to cash paying non-owners, but the longer you are a timeshare owner the less perks you get which in my mind should be opposite.
Now the real frustrating part is that if you travel here with children you have to keep an eye on your possessions and keep inventory several times during the day. If anything gets left behind at the swimming pool it will disappear. And it’s not because people are stealing them but more that the staff are collecting loose items and only turning into lost and found things that they do not sell or rent at their resort. For example we have lost so many sets of goggles yet there are never any goggles in the lost and found or their “free bin”. This is because they sell and rent goggles and snorkeling gear here at the resort. Every employee has a different story about what happens to goggles, fins, snorkeling gear, inflatable devices that are lost on their property. Some say they get turned into at the towel desk yet the towel desk never has anything. Others say the front desk has it or security has it yet again the front desk or security never has anything. Other say that everything gets turned into the free bin, but in the free bin there is only things that you cannot buy or rent at the resort. For example used bathing suits and maybe a tiny shovel.
I have been at the pool late and saw some items left which I personally turned in to that towel desk right before closing. Just to test their theory I came back the next day to look for those items both in the free bin and at the towel desk and lo and behold no one had anything. Pretty shady trick to force families to rent and buy from the resort itself.
We have been coming here for 17 years in a row, and every year something like this happens. This year I have had enough. For how much you pay to stay at this resort, you have to treat it like it’s a cheap motel in a Third World country where possessions are everything.