Sundance Lodge reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

588 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Good location but cleaning issues

Venture771574 (London, United Kingdom) on Dec 28, 2022

Excellent location and probably the best ski in ski out in the village. Friendly and helpful staff and good sized room. However, although clean on arrival, after 3 days the room had not been cleaned again. After I complained, a cleaner appeared and asked what we wanted! The bathroom was never cleaned during the week and the room was only cleaned again if we asked. I don’t expect an AirBnb room to be cleaned, but then I thought I was in a hotel as I was paying hotel prices. There was a kitchenette in the room but a sign above the sink saying use of this was complimentary and if dirty dishes were left there would be a $25 charge for cleaning! This is very poor and the impression was that the hotel was run on a shoestring.

TripAdvisor users rated this property 3 out of 5

Golf weekend

Deborah E (Chilliwack, Canada) on Sep 28, 2022

A disappointing trip to Sun Peaks. The Coast Sundance is attractive from the outside but very tired and in desperate need of upgrading in the interior. Doesn't look like anything's been done for 20+ years. There is no AC in the rooms, the doors squeaked, carpets were stained, mattress felt old. Bar attached to the hotel lobby was expensive and had slow service. We understand that most of the hospitality industry is short staffed but it would be helpful to warn patrons. It also would be helpful to tell their servers not to socialize to clientele they know; serve everyone.

TripAdvisor users rated this property 2 out of 5

Insects in room!

dbfatkin on Sep 20, 2022

Hotel staff were friendly and housekeeping tried to remove the insects but could not remove all of them. We were offered another room, but it also contained insects. Felt so uncomfortable that we had to leave. Learned that there is a problem with noseeums (biting midges) in the area and that they are so small they can crawl through window screens. I suggested the hotel buy smaller holes screens.

TripAdvisor users rated this property 5 out of 5

End of summer - music festival weekend

kardor2020 on Aug 31, 2022

This hotel is in the heart of Sun Peaks and on the doorstep for the Retro Music Weekend. Underground parking was available and we did not need our car the entire stay, so felt safe to leave it there. Our room was comfortable, despite no air conditioning on a very warm day, we were able to open window and door for a good breeze. The bed was very comfortable. The full kitchen was well equipped. Staff were friendly and helpful. This hotel and Sun Peaks, in general, are very dog friendly and we appreciated we could leave our little dog in the room when necessary.

TripAdvisor users rated this property 5 out of 5

Top notch service!

LauraDempsey01 (Toronto, Canada) on Aug 22, 2022

We had the best stay for my partners birthday. After finding out our dog Cooper couldn’t be looked after, we decided to bring him. The staff were more than accommodating. No AC but it cools down enough at night that an open window and fan is sufficient. Shay was so welcoming and friendly upon arrival. We were able to get some biking in, and even got to have dinner and patio drinks with Cooper right with us! We can’t wait to come back.

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