Been coming to Bally's for 20 years and this is the last time I'll ever stay
Instead of giving me the strip view suite that I booked, I was given a view of the service delivery dock and furthermore a handicapped room. I can't even use the shower because it's too short for me given that it was designed for wheelchairs. Had to sit on the floor to shower.
I paid for a nice room and instead been given a dumpy run down room next to the elevator and vending machines.
Ballys you used to be great but you are treating a loyal customer like trash. I'm taking my business and all of my friends' business elsewhere
Truly awful experience and they wouldn't give me the room I booked since "oversold". How can they oversell when I made a booking well in advance ?
(Colorado Springs, Colorado)
Nov 22, 2021
We always stay at Bally's whenever we're in Vegas, and this visit was even better than before (which has always been great!). It's been quite a few years, so the check-in kiosks at the registration desk were new to us, but so fast and convenient! The room was spacious, clean, and very quiet. We asked for room service one day in the middle of our 4-night stay, and were given lots of clean towels and the bathroom was well-cleaned. We also appreciated the luggage service up to the rooms, then back down again to the car when we left. They arrived just minutes after we called, and were fast and efficient each time. A++, Bally's! Thank you for a wonderful stay!
Dirty & Bad Customer Service
Nov 21, 2021
Behind the dresser in the room, there was food, pills, dust and garbage. They said they do not clean behind them for liability reasons. Front Desk was rude and did not provide satisfactory resolution.
(Salt Lake City, Utah)
Nov 21, 2021
Loved the proximity to everything we needed. Everything was great with the exception of dried up ketchup in room and the check in process. Self check in machines were not helpful and ended up waiting in line for 50 mins to check in. Only 1-2 employees helping people check in while a huge line. Perhaps this is normal but lost an hour just trying to check in.
What a party pooper
Nov 19, 2021
My wife and I met up with my son and his friend whom we hadn't seen for 2 years. To make a long story short, we had planned to stay at Bally's where we were all checked in at. We went to the bar area and started playing the machines. My wife got her drink fine. When the other three of us ordered, they gave me mine but charged my son and his friend $32.00 for two well drinks. Apparently not to be negotiated, so we left there and headed downtown for the next 4 days. Had a lot of fun down there where we could get a drink while playing the machines. My wife is a Diamond member at the Caesars casinos and she was pretty well put off by the poor service and the promise of free slot play(not delivered) at Paris. The resort credit is only worth half of what they give you and ordering a drink at the bar is pretty much impossible(even with Diamond Drink Coupons) as the bartenders just seem to stand there and ignore you. No fun at all. The long line-up at the total rewards was ongoing and we noticed many others were getting ready to leave the casino as well.