I usually stay at the Wynn but decided to stay on the Encore side this time. I'm really glad I did. I've been in the casino many times so I already knew it was a beautiful property. The room was gorgeous. I love the mirrored wall and the separate living room. The dream bed is always comfortable. The bathroom was beautiful and functional. My only complaint is that my favorite snack from the mini bar (asiago cheese crisps) was never refilled. I don't know if it's a supply chain issue but I was disappointed. Housekeeping was stellar. The staff everywhere was friendly and helpful. I highly recommend this stunning hotel.
Always the best
Jun 30, 2022
Just finished up a 3 day visit. I recommend you stay in the Tower Suites room. You have your own check in and entrance. Less busy and excellent service. I was upgraded to the parlor suite. Amazing room which included a massage room. I’m 56 and the Wynn Encore constantly remain to be the best hotel experience. Service and food are the best.
Jun 18, 2022
My wife and I recently vacationed at Encore a couple of weeks ago. We visit Las Vegas annually and this was our 3rd stay at Encore. The resort was great, but billing was our issue. We purchased a package which was supposed to give us a "$30 resort credit per day". However, at the time of checkout, no credit was given. I contacted a manager at the resort at the time of checkout to inquire about the error. We were then told the "$30 resort credit per day" was for food and beverage. I explained to the manager our package does not specify "food and beverage credit". It was our understanding, based on the way the package was described , it was a credit toward the $45 daily resort fee. The manager agreed to give us a credit for $45 total credit and offered us to utilize the "food and beverage credit" on our last day. I further explained we were about to catch a flight and did not have time to utilize a food and beverage credit. Furthermore, if we were aware of it being a "food and beverage credit", we would have used it for each of the 4 days we were there. Upon returning home, I contacted the resort again to discuss the misinformation given in the description of the package. This time, a different manager stated she would make a note in our profile to give us another food and beverage credit on our next stay. Unfortunately, we are not likely to receive the credit because next year we may stay at a different resort. Again, we had a great vacation, it was just a little disheartening to be misled by false advertisement. ?
Wonderful service, but feel bad for employees
Jun 14, 2022
We just returned from a wonderful weekend at The Encore! Every staff member, from the bellstaff, to front desk, to restraunts, to casino staff, spa staff, pool staff and housekeeping were amazing! We met so many great employees that became friends over the few days we stayed. The facilities were beautiful and well maintained and the food was excellent.
My reason for the 3 is due to the horrible working conditions for the staff at the Encore Pool craps table. They are forced to work in 110 plus heat, with broiling sunshine beating down on them for the 1st hours of their shift. By time the table opens (only once the sun moves for the players, but not staff), they are drenched in sweat, while all the other outside tables are in the shade. Why don't they have some protection @General Manager? They are wonderful employees out there that deserve better. When they have to fill towels with ice to place around their necks and place towels on the edge of the table, you aren't doing what needs to be done. I would love to change this review to a 5 for you if you could let me know what you can do to help them! Please, go join them one morning as they count money in the sun and you will be able to see for yourself that they deserve better!
50th in LV at the Encore!!!
Jun 13, 2022
I absolutely love this hotel and we have stayed here many times. For this trip, we came for my 50th birthday and it was a wonderful4 night stay! Check in was actually very smooth even though we were there early (around Noon) on Memorial Day which was a big checkout day. The front desk staff was terrific. Our room was on the 58th floor facing north, which I would highly recommend. While the south facing rooms have the better view of the strip, they also have more noise from the two clubs onsite (which go until 4am).
The first night we were tired from our travels and ordered room service. There was a bit of a snafu and it was almost 1 hour late, however, Leo and his manager made it right and the food was delicious. Hats off to Leo with in room dining. He was extremely professional and worked with manager to sort things out.
The rest of our days were spent by the pool. Two of those we rented premium chairs and I highly recommend as these have umbrellas. Almost all of the chairs are in the sun so it is hard to find shade unless you are there early. This way you can guarantee that you have shade throughout the day. We did spend 1 day at the European pool which was very nice and kid free (21 and over). I have to give a shout out to both Ray and Ashley Pool attendants, who were absolutely LOVELY to work with. So very kind and friendly. Casadee was also a wonderful pool server and we enjoyed our conversations with her.
I want to praise Manuel in Housekeeping. He went above and beyond to make our stay comfortable and enjoyable. He was very kind and thoughtful.
We ate at many of the restaurants on site and Jardin was wonderful for both breakfast and lunch. We celebrated by birthday dinner at Muzimi (on the Wynn side) and it was fantastic. Highly recommend getting reservations there!
Thank you Encore for a wonderful stay, yet again. We will be back!