Elara is a refreshing alternative to most modern hotels, this luxury property is non-smoking, and non-gaming. All studios and suites have floor to ceiling windows, high-end stainless steel appliances and the comforts of home. All bases are covered with 170 specialty shops at The Miracle Mile Shops and the exceptional dining, gaming, and entertainment available at Planet Hollywood; both are only minutes away.
We booked a 2BR suite for one week and were not impressed. First, parking is in garage shared by planet Hollywood resort and miracle mile shops. Good luck finding a space on weekends. Hauling bags, especially bottled water, beer, groceries, was a real pain. It’s a long walk and no luggage carts. Our room was not cleaned well. Crumbs were left on chairs, in microwave, and popcorn in couch cushions. Walls had spray/splatter on them. The sofa was stained and worn. Housekeeping came up to clean after we notified them. The other issue was the washer/dryer. It is one machine and did not dry our clothes. They came out wet and smelling terrible. We left after four days and went to another Hilton (on Paradise) where we were able to re-wash and thoroughly dry our clothes. Elara location and pool complex are nice but there are much better options, with Hilton or other properties. Would not recommend and will never stay here again.
Not worth the money
(Watertown, New York)
Oct 21, 2021
Hotel is nice, it’s quiet and situated slightly off the strip but close to everything. I will say it is not like other Hilton properties in terms of how they treat customers.
I’m a loyal Hilton diamond member and decided to stay here instead of n the strip; needless to say I won’t make that same mistake again. I didn’t see any perks of being a member and was treated worse than a motel 8 guest.
The first night we got in the front desk lady was rude and wouldn’t give any info at all. We asked if the bar was open, where cabs picked up, and if we could get a late checkout. Nothing out of the ordinary, but I guess it was to much for her. We then walked to the bar to grab a drink and the bartender said it was closed; which was 45 mins before the actual closing time.
Either way, if you are a loyal Hilton member like myself stay here only if you cannot find a better deal elsewhere.