The STRAT Hotel, Casino, and Skypod reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 2.5
  • Location 2.5
  • Rooms 2.5
  • Service 2.5
  • Value 3.0

537 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

well maintained hotel

W4365DWga on Jul 04, 2022

we always travel hampton and even in the middle of nowhere it was excellent. Room was very clean, no smells and the air conditioner was wonderful. Breakfast was the usual fare and served in a nice airy area. No pool but didn't need one. Half a mile is downtown Potsdam.

TripAdvisor users rated this property 1 out of 5

Garbage motel, pictures are not the current hotel.

TrkDriver on Jun 29, 2022

I had a super early flight the following day. I tried to check in about 700 PM and they had several people in line and 1 or 2 people working. I had made a reservation based off the information on Best westerns page. The hotel is not that nice looks like it hasnt been taken care of since the 1970's on the outside. The parking garage was not a very secure place to park in and especially with leaving about 330 AM. I called Best Western and demanded a refund, but the Rat race is on. Its been 9 days waiting on the "managers" of the Strat to contact them. I think they dont have any managers anymore cause if you call they wont let you talk to one and they dont respond to Best western. There were several homeless people in this parking garage and it is not a safe place to be in.

TripAdvisor users rated this property 2 out of 5

Uh, photos not representative

kariw908 on Jun 28, 2022

I just wrote a review, then noticed the photos of beautiful rooms posted by the hotel. Neither my room nor my son’s are anything like the pictures. Beat up furniture and dirty plastic curtain for Bathroom door. Our rooms are bare bones and I ended up paying $667 Euros for three nights just for my room. I Imagine my son’s room was similarly priced.

TripAdvisor users rated this property 1 out of 5

terrible experience at this hotel

Kevin R (Saint John, Canada) on Jun 28, 2022

My 7th and final vacation at this hotel, here are the many reasons why. At check in they tried to charge us an extra $231 in resort fees after we booked it online, we showed them the print out of our receipt, and had to talk to a manager who still argued that it was incorrect. After 20 minutes I told him to either charge what we booked, or book us the extra money and I would simply dispute it with VISA and get it back. He then threatened to cancel our reservations all the end, HIS manager charged us the right rate. After 7 days of gambling for two at slots and table games...just before checkout, our "comp" play was $10.38 cents....most hotels comp and reward players, but not this hotel. The "retail" floor has about 6 stores in it, but it does have a full arcade ala 1988, so if you want to play an arcade game like you were 15, you can do that here. The tower which used to offer free admission to guests (one perk of staying here), now charges guests to do this. $10 on weekends, but $5 on non busy week we decided to go up on a Monday night....$10 for us to look out as a couple. When going to pay, they tried to charge us $18. I let them know we are guests....they acknowledged this but said there are charges and taxes (Nevada tax is 4%). I asked for a breakdown of the charges so the worker told me "convenience charge, delivery charge, and tax.". I was 18 inches away from him, so the delivery charge would have been him handing me the ticket...the convenience charge I have no clue about (I took an escalator up a floor, maybe that was the reason....I should have taken the stairs)? My room would sometimes be stocked with wash cloths and towels, some days not. My view was of a parking garage. One cocktail waitress was extremely rude (most were great), but the one attitude of this one overshadows all the good ones. The area this hotel is in is dirty and filled with homeless people and sketchy folks, be careful when walking around. So like I say, I will never stay here again, yes it is cheaper, and you get what you pay for. But I will pay an extra 30 bucks a night or so and stay at Linq or Harrahs which is center strip and much nicer.

TripAdvisor users rated this property 5 out of 5

AmericInn by Wyndham, Delafield, WI

mackels62 on Jun 27, 2022

The rooms were clean and the beds were very comfortable. We left a suitcase by mistake, and the gentleman who runs the hotel was so helpful in getting it returned to us. He went out of his way to help return it to us after a mix-up by UPS. He was patient and kind and his staff was the same. We will stay there again when we visit that area.

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