The Mirage Hotel and Casino reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

31537 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

The Mirage Hotel

sakeekan (Auburn, Washington) on May 25, 2024

We’ve only stayed at The Mirage because that is where LOVE is playing. Sorry to see LOVE go but won’t miss the Mirage after July when it closes. I had asked for a volcano view. Instead we could see T-Rump in the distance. Exercise room was so crowded you could barely move about. And I really do hate when you see a “total” for the stay that it does it include all their fees

TripAdvisor users rated this property 4 out of 5

Great location and comfortable hotel mid strip

Claytongraham1978 (Brighton, Australia) on May 21, 2024

Great stay for a first time Vegas trip, front reception staff were very helpful and moved us to closer rooms as we’d organised beforehand. Rooms were adequate, not overly big but mid size, Location was perfect, mid strip. As a family resort it was as we’d expected, kids were well accommodated and never made to feel uncomfortable. We noticed there wasn’t a lot of floor staff, so drinks were hard to come by. Overall, couples, families, business people would be fine here. Volcano was still going which made it quite memorable.

TripAdvisor users rated this property 1 out of 5

Terrible Experience With Front Desk Manager

jmcnyc33 (New York) on May 20, 2024

I made a reservation with Mirage through their website for a King room. I got an email to check in online before I arrived. I completed the process but did not get any confirmation email or QR code to check in. I was supposed to arrive at the hotel by 8PM sunday. The flight from the east coast was massively delayed and I arrived just before midnight and waited on line for an hour to check in. When I checked in I asked why I didnt get an email with a QR code to check in on the Kiosk. She said this only works 50% of the time. I was then informed that the room I reserved was not available. They put me in a handicap accessible room. The room is not terrible, but the bathroom/shower is not good. It is a handheld shower and it only goes up about 4 feet off the floor. I am 6"2". I just went down to try and get my room moved. The front desk said they were sold out. I asked to speak to the manager, Saul Gonzales. He said my room was given away as I didn't check in on Sunday. On Sunday at midnight I was on line at the hotel. He said he was not willing to change my room due to this reason and that no rooms are available. I am at the hotel now for 4 nights in a lousy room with what seems to be no recourse. It is not the room I reserved. I attempted to check in online but there systems failed. The manager also said the the online check in failed because my card was declined. It is an AMEX platinum card which would not be declined. Additionally a colleague checking in at 2AM the same day and was upgraded to a suite. I feel taken advantage of here. I have stayed here a few times each year and have always enjoyed the visit. Since they were purchased by hard rock the service has plummeted.

TripAdvisor users rated this property 4 out of 5

Loved it

Ecclesia12 on May 17, 2024

Wonderful iconic hotel. Will miss it. Please keep the pool and the tropical atmosphere. Some of the very new places have a sterile atmosphere I love upgrades but please don’t take away the charm. My cousin’s daughter got married there and I like the whole layout.

TripAdvisor users rated this property 4 out of 5

Good bye to the Mirage (great name) gone mid July 2024

Frank L on May 16, 2024

Closing mid July 2024! It is sad. Was my favorite place, Location on the strip. Tropical pool with the waterfall. Knowing friendly wait staff at the Paradise cafe and the Pantry. Many great memories and experiences. (Even the drama of the shooting and having to go back into the parkade and stay there for hours till it was deemed safe to go to our rooms.) I know there are other big and new resorts on the strip, but my friends and I enjoyed it as a getaway. Usually a week. For rest and relaxation by the pool. The close accessibities to shows and of course some gambling. I hope that Hard Rock will keep the tropical style pool and Oasis feel like their resort in Florida. Sympathies to the workers, hope they find positions quickly and or in the new Hard Rock with a good and rewarding work environment/employer. Will miss the Mirage name (has a certain mystique to it). Hard Rock ,ugh, Now its finding a hotel on the strip with a similar vibe,feel and has fairly reasonable prices to stay. Thanks for the great memories Mirage. You will be sorely missed. Your regular patrons Julianne, Greg and Frank.

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