TripAdvisor Traveler Rating

This “resort” is not worth at all what they charge. The rooms are old, moldy, and gross. Beds are the most uncomfortable we’ve ever had at a hotel. The pools are freezing cold. The staff is rude and unhelpful. The kids slide has a high height limit so most kids under 5/6 aren’t even allowed to go down it. The beach is inaccessible. The food is overpriced and mediocre. Do not waste your money! Go up north to the Westin or south to the Hyatt, especially if you have kids!!

This was my first time to Hawaii ,we went for a wedding and this is the place it was at. I really do not have anything to compare it with, but it was a very nice experience. The Staff at check in and out were always very kind, friendly and very helpful. The bartenders at the beach bar could not have been nicer and very friendly . We had an amazing time here. I do have to say the staff at the restaurant for breakfast always seemed confused. If you wanted to sit outside you could only have 4 people, not 5 but 4. I think it could use an update on the rooms but the reception at the resort was great/

Chasity at the front desk was amazing! When we first arrived she was chatty, funny and very welcoming. We were traveling under the radar for our honeymoon but once she found out she made our stay so unforgettable! She was able to upgrade us to a fancy king bed room, and surprised us with a little champagne and chocolates. An unforgettable experience. The property is beautiful and a great central location.

DO NOT BOOK the ocean view room! We paid over $4,000 for an ocean view room! Im pretty sure had mold all in it! The carpet had never been changed like ever. The carpet was damp. The air in the room felt so thick you could cut it Both my husband and I started getting sick after the 2nd or 3rd night of staying in it. So we complained and they switched us rooms. The room looked nothing like the pictures online! The photo is a picture of the air vent inside the room! ???????? We arrived home and went to the doctor and we both have an upper respiratory infection which I have no doubt came from that room! We honestly deserve our money back!

We chose this place for its central location and what we thought was reasonable pricing. Booked two rooms - standard king with pool/ocean view- via Booking.com. The rooms we were given were outdated and run down- carpets were dirty and just a general rundown appearance. View was however good, overlooking pool and beach (non swimmable). We enquired about the newly renovated rooms which I had read about on trip advisor reviews. We were told two deluxe rooms would be available two days later but they couldn’t show us a room or show where they were located before that. Thinking the rooms would be better , we chose to upgrade at an extra cost- what a waste! Rooms did not have as good a view, they were closer to the renovations so much noisier ( getting woken up at 8 am to loud drilling and hammering) and except for the bedside lamps, updated prints on walls and towel rail in shower, I couldn’t see any significant upgrade. When I complained about the noise I was told ‘ it says we renovating on the website’. Be careful when u book, quoted price doesn’t include a whole lot of extras including a ‘resort fee’ ( didn’t use anything except wifi) and parking fee. I did factor this in when I did the booking, but don’t think it’s worth it. Rooms were dirty ( nail clippings on floor from someone who stayed before us) and daily cleaning was superficial. Hotel is centrally located to visit both north and south and east sections of the island. Staff generally unhelpful.