The deluxe Kiahuna Plantation Resort Kauai by Outrigger is located on the beach at sunny Poipu on the southern shore of Kauai. The property's lush 35 acres are landscaped with tropical plantings and foliage, an extensive cactus and succulent garden and many relaxing water features. Spacious one- and two-bedroom condominium apartments are available. Each is tastefully furnished with a living and dining area, complete kitchen, ceiling fans, cable TV, and a private lanai.
Guests of Kiahuna Plantation Resort by Outrigger will have access to the pool, spa, fitness centre, tennis courts, Little Fish Coffee, and the Cabana Bar and Grill at the Poipu Beach Athletic Club.
Hidden fees, terrible customer service, old building, overall bad stay
Jun 02, 2021
This place will absolutely nickle and dime you. $200 hidden cleaning fees. Had to call my bank to reverse RANDOM unauthorized charges from the hotel for nothing. $10 towel fees for GUESTS. No A/C. The front desk is also terribly rude. Everyone refers you to a nonexistent manager. Terrible resort with no concept of customer service. They also abuse COVID policies to avoid paying there workers to do there jobs. Even though they REQUIRE every resident be COVID negative to stay here, they refuse to clean your room. They won't even take our your trash. They claim it's policy, however, the Marriott next door had full room service. Mind you this is for a week long stay so they expect you to do your own chores. DO NOT STAY HERE YOU WILL REGRET IT.
Exceptional service and staff!
Feb 19, 2021
Great resort and location! Every single staff member I interacted with was amazing. Huge shout out to Nida Sunada and Gana Maheshwaran for making my stay at the resort such a memorable experience! I couldn’t have asked for kinder, attentive more hospitable staff. The resort should recognize and reward these people. Because of them, I would highly recommend the resort to my friends and can't wait to come back.
Nida provided great communication regarding the mandatory 10 day quarantine and gave me Nova's name for purchasing food for me and stocking up refrigerator prior to my arrival. Initially, my bedroom was facing a noisy road and I was not able to
sleep. When I called the front desk, Gana moved me to a quiet building with a beautiful view, making my work and sleep enjoyable during the lock up. Any issue I reported was resolved immediately and with Aloha spirit.
Loved the view from my balcony. The fantastic sandy beach is one of the best on the island. The grounds were lovely and the room was comfortable and had everything you need for the beach lounging and water activities. The mall and gym across the road were very convent.
Note that due to COVID, you have to request cleaning service, otherwise, they drop off clean towels and sheets every 3 days.
Highly recommend this resort!