(West Chicago, Illinois)
Aug 20, 2022
The front desk very professional and friendly and housekeeping staff very kind and doing the best they can. However, this property is poorly managed. Room was filthy. Stained carpets, couch and bed skirt. No time to move hotels or rooms moving two students in at LA based universities. Stayed at this property several times but never again. Lobby Starbucks out of most items and outdated menu. Told “go across the street”. Property needs attention even the circle drive entrance has busted pavers trip hazard and major liability. Ran into an issue with flight needed to extend and will to pay for 2 extra hours refused to accommodate. Very frustrating stay. Staying at Hotel Figueroa from now on.
Horrible location for an overpriced attractive hotel with issues
Aug 14, 2022
The room was clean and comfortable for sleeping; the staff was friendly; we enjoyed the pretty deck for outdoor lounging. But so many things were broken: the wifi didn't work (the nice manager gave us an upgrade); the TV controls didn't work; the pool heater was broken so the water was freezing; and the espresso machine at the beverage stand was broken 4 of our 6 days. Way too expensive for such flawed facilities!
The worst thing was the location: it is in an ugly desolate area of huge corporate buildings with flashing neon ads and 10-story booze ads, next to big fast roads and parking lots and piles of garbage, no retail, no green space or art, few restaurants and no street life except for the many men lying on the sidewalks, mostly not bothering us, but a couple of them scary.
We came for a conference and decided to add on 3 nights - a mistake. When we read the location was "downtown LA," we imagined coffee shops and stores and public art; we didn't realize we'd be in an ugly corporate dystopia.
Pleasant stay in the City of Angels
Jul 26, 2022
A decent hotel with very friendly front desk staff. Check in was a breeze and checking out a few days earlier than originally booked wasn’t a problem. Valet parking can take 30mins to get your car brought up from their lot which can be a pain so plan accordingly.
Love the scent they pump into clean fresh lobby.
Valet parking is $51 per night which is ridiculous, but pretty standard in Los Angeles.
Recommend this hotel for families with kids - pool was great.
Jul 25, 2022
Checked in two hours before arrival. Never received mobile check in after two hours. I contacted Front desk to see when my card will arrive. They said my card was declined and needs verification due to credit card fraud purposes. Would have been great to know before hand. Lack of customer support. Stayed multiple times throughout the year in many locations throughout the US for work and never had this issue. Must be this specific location in LA, “LIVE”.
Was not able to park in front of hotel due to mobs of people walking around. Not safe. Not reliable. Still charged me $110 to cancel my room. Never stepped foot into the place, nor was I able to without my car in the middle of the busy street.
I only choose Marriott due to location purposes when I’m less than 5 miles away from my work. Not because I’m a loyal customer. Now, I’d rather drive 30 minutes to work than stay at any Marriott location.
Walked into Hilton with my mobile card, free parking, no issues. In my room in 5 minutes of parking. Never again will Marriott with cross my mind. Thanks for wasting my time and money.
Overpriced and dirty. I wish we’d stayed away.
May 18, 2022
Honestly this is the worst hotel I can remember staying out in a long long time. The staff is very nice but that’s it. We walked into our room which was dark and had several holes in the carpet (showing the floor) and bars on the window (bars on the window in a hotel???) covered in I don’t even know what (bird poop?) My six-year-old started to cry and say “are we in jail?” Our room got moved but even in our new room it was so dirty that I wouldn’t let the kids walk on the carpet without shoes. The pool is nice but one of the day beds had vomit on it. Even in our new room the plaster in the bathroom was chipping. Also they have large containers of shampoo and conditioner which I know is better for the environment but not as hygienic during a pandemic as small containers. This hotel is so expensive. We stayed at a Home2home suite afterward which was fantastic, clean and comfortable. Two nights there was less than one night here. The breakfast here was awful (powdered eggs?) This has scared me off staying at a courtyard Marriott again. If I wasn’t traveling with small children I would’ve left immediately. When we talked about our vacation my kids said the only bad part was staying in this hotel for a night. I am a big travel review reader and read all the reviews of this hotel before. This is the review I wish I had seen because I never would’ve stayed here and would’ve saved us a lot of angst.