The West Hollywood EDITION reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

128 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Edition spa

Bmems11 on Jul 01, 2022

Visited the spa here for my birthday. I got a deep tissue massage by Michael who was Absolutely amazing made sure I was comfortable. I also received a facial from Vanessa who was also ver attentive. Everything was so clean and beautiful. I wanted to stay all day. I received a complimentary glass of champagne and a detox smoothie. There is a private lounge area too with snacks, water, and tea. I will be back!!

TripAdvisor users rated this property 5 out of 5

Style and luxury

bcheong (Shanghai, China) on Jun 25, 2022

Staying almost a week here to explore LA. A stylish and luxury brand of the Marriott group, with prices to match Check in was good but despite being Ambassador, no upgrade The suite was minimalist chic with beiges and light colored wood. Like the luxury touches like Le Labo toiletries and Frette slippers Despite being Ambassador again, daily a la carte breakfast is a seperate charge. $40 if you’re a small eater, >$60 if you’re a big eater The pool and gym are smallish but nice and functional Service and staff throughout are very good

TripAdvisor users rated this property 1 out of 5

AVOID ! UNACCEPTABLE EXPERIENCE AT THIS HOTEL !

lasinnyc (New York City, New York) on Jun 18, 2022

I always visit LA and I always travel to LA on business. My room is always pre-paid by my company and there has never been an issue until my arrival at the Edition. On this occassion I was traveling with two colleagues, we had a reservation and confirmation for three rooms. The very inexperienced person who checked us in proceeded to put a $4,200 hold on each of our cards. When we explained that the room had been pre-paid it was met with a shrug of the shoulders and throughout our entire stay NO ONE WAS ABLE TO OR WILLING TO reverse the hold on our cards. So to explain this in other words, the hotel had $12,600 of pre-payment for three of our rooms and held another $12,600 on our cards refusing to reverse the hold until we checked out. The enormous amount of stress this put on us was inexplainable because they froze nearly all of our intended spend money. As a matter of fact, I wound up getting sick and had to extend my stay and I'm almost sure this situation played a role in this. Do yourselves a favor as I will on future trips to LA and stay right up the street at the Pendry where they have a much greater regard for the guest experience. Aside from this horrific experience the lobby practically turns into a club at night and overall if you're seeking any kind of an adult, relaxing experience, this is not your place. The pool is super cramped with limited availability and limited seats with shade. The room decor is very barron and moderately comfortable but as I mentioned above none of this matters, do yourself a favor and go to the Pendry where an incident such as this would never, ever happen!

TripAdvisor users rated this property 4 out of 5

Great stay in LA!

Sammy_Snakes_415 (New York City, New York) on Jun 18, 2022

This is our 2nd time staying at an EDITION hotel (after Miami Beach), and the brand continues to deliver! Beautiful new property in a central area of West Hollywood. I stayed at the Andaz previously which was in a much busier section of the neighborhood (although to be clear, if 1 Oak had re-opened it would have been busier.) Room was beautiful with a great view of city. AC was not as strong as I would have liked, so room did sleep somewhat hot. Rooftop pool is perfect for lounging or working, with great views of Hollywood Hills. Bar program across hotel was very strong. I really appreciated some of the small sustainability touches such as the metal reusable water bottles.

TripAdvisor users rated this property 5 out of 5

Exceptional people

Kirstdrews on Jun 12, 2022

My husband and I stayed at the West Hollywood hotel recently. I just need to name a few people who made our stay extremely wonderful. Kiran (I hope I spelled your name correctly) at the front desk. So helpful and absolutely the sweetest. Giovanni who works up at the pool deck. He went above and beyond. And last but not least Jeremy and Monique, the assistants at the pool deck who takes our food and drink orders. They are absolutely incredible. I wanted to make sure management knows how exceptional these individuals have been. Thank you for making our stay memorable.

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