TripAdvisor Traveler Rating

Titanium Elite bonvoy member denied elite credits and insisted given the absolutely most uncomfortable room for 4 people!! The couch bed was not only a double mattress on a queen frame but the springs were practically sticking out of it. The rest of the room and the regular bed were fine.

Very nice hotel and staff. We were very pleased with our stay. Room was very clean and had all the amenities you would need. We are a family of 5 and we had 2 queens and sofa bed and everyone was comfortable! Free hot breakfast is included as well. Highly recommend!

I was here working while my kid was performing in LA. I had to stay with this hotel for 11 days. The service is just awful. Although I am paying close to 300/ night plus tax + $58/night for valet parking, they did not provide me with housekeeping on a few nights. Their employees are striking but they managed to get other rooms cleaned up as I believe they were prioritizing their newer guests. The mattress covers/sheets are so tiny, they stick out even before you lay in them to sleep. The towels and sheets the first night were smelly and I had to ask them to wash them better. The room on the second stay smelled like week or something. Although it's obviously a non-smoke hotel, obviously someone smoked and it was stinking. I arrived alone with a kid and 3 suitcases, yet they did not even offer luggage service or just a cart to help us pull though. I have a weak hand/back so the minimum offer a cart. I stayed with the Marriott before including the one in Nice France last year. What a difference in service and overall cleanliness. I spoke with the front desk about their way they handled thing, and all they can say is "sorry". So I have to pay full price and keep my end of the deal, but apparently, they do not have to. The staff does not seem to be trained in hospitality and customer service.

Please be aware of this property. They will charge you extra fees and refuse to take them off because you can’t “prove it wasn’t” you. It is also really really dirty. I stay at residences inn properties all the time and this one was one of the worst. Beware!

Great location next to LA Live. It shares a building and facilities with the Courtyard. But the rest is terrible. I arrived at 5pm, my “upgraded room” needed another 1.5 hours to be cleaned. Okay please move me to another room, the room they m led me to, the TV didn’t work, the power outlets next to the bed didn’t work, and the Valet service was an hour behind. The valet had a “text for your car” which I did then was texted back “too busy first come first serve”, well then what’s the point of the texting system. When I checked out no one asked me how my stay was and seemed annoyed I wanted a paper receipt. All around I would skip