We had booked the hotel for 5 nights and for 1st 2 nights the heating wasn't working properly. All my family members got cold because of the faulty heating. I requested to contact the GM of the property but again no one called us. We have to change the room after staying for 2 nights. The breakfast menu is also very limited and infact on Sunday even there wasn't any breads available. Though the staff was nice.
I would stay again
Dec 27, 2022
I stayed in their studio. Which was nice, bed was comfy. Staff was great. Location was nice. Price was good. I would say the only downfall is the ice machine in the fridge in the room didn’t work? Not sure if this was a covid precaution. There was a note on the fridge to use ice machine in the hallway. Which was at least a nice alternative rather than just having no ice. Overall a good stay.
Dec 17, 2022
This hotel has roaches, baby roaches everything I was scared to sleep in my room. I will never come back from that experience. The view was nice but the inside was terrible I’m not even sure if they clean the sheets.
Dec 15, 2022
Location is great aince it is walking distance to convention center with lots for food options nearby. Room is great, though toilet flush was too loud and could wake up your companion in the middle of the night. Breakfast is the same everyday and not too many options, just a simple breakfast.
Check-out was fast and they did not gave me a copy of my bill (thought it would be emailed to me). Now, after a few days I’ve checked my credit card bill and was surprised to see a total charge of USD230 when I think I should have only been charged around USD60 for one day parking, 3 bottled water, and 2 chips. I was suspecting they might have overcharged us on parking where we only parked overnight instead of our entire 3 days stay.
I wanted to clarify this and I have been trying to locate an email address where to contact the hotel directly but cannot find any. I tried to call the number on their website but it seems to be a hotline for all Marriott hotels, I was on hold for 30mins and still they cannot help me with my issue.
This is very unusual as I’ve been staying to many different hotels and I always receive my bill after check-out either thru email or printed. I hope someone from the hotel read it here and attend to my issue. It was really an inconvenient experience.
Great hotel and location
(Huntington Beach, California)
Nov 15, 2022
I stayed here for 3 night for a conference held at the Convention Center and the JW Marriott. This hotel was great and so conveniently located and perfect for walking to the convention center and many restaurants. The staff were all great. My room faced the Hollywood sign and it was very nice. The room was very comfortable and large enough to host many people too. Having a kitchen is really nice. I ate breakfast in the breakfast room each and had more than enough to eat in order to skip lunch. Valet can take a while if you text them. I found it quicker to just go directly to the valet desk.