Room was clean, had a great view and plenty of water everyday. We didn't have washcloths the first day but the next day the maid left several. Diana did a great job cleaning our room everyday. We always tip, even at an all inclusive, and the people appreciate it so much! The maid gets 10 US per day and we usually left 3-5 for each meal. The entertainment at the main pool is top notch, thanks to Adriandna/Ali, Raymundo and Brenda, they have so much energy! The wait staff from Surfos walk around the main pool area and serve drinks & food. Jorge was awesome and NEVER let my drink glass get empty. We spent most of our days relaxing there. We never ate at the Mexican or Italian restaurants but we heard they were OK. The Grill is amazing! For lunch or dinner. Had Nathaneal serve us lunch one day - he went out of his way to get my husband an xtra large shrimp cocktail! Surfos is good "bar type" food, one of my favorite places for a snack or for lunch, thank you Fernando! Ate at the Hibachi grill one night - very good! Buffet is what you would expect for lunch and dinner, not all good but you could always find something to eat. One evening they were out of the soup and Miguel got us a bowl from the kitchen, fresh and hot. It was soooo good!! Corn soup is what they called it. I do love the breakfast buffet though, fresh fruit, cheeses, eggs and omelets. Had great service from Yolanda, Dolores, Miguel, Carlos, Edy and many others. One person we saw everywhere, working, helping out, talking to people was Eduardo (one of the managers?) He's friendly, out going and always checking that we were having a good time...One morning he was even making Cappuccino's at the coffee shop! A jewel if you like coffee! We had a great vacation, met wonderful people - those that worked there and also others on vacation just like us. The ocean is very rough at this location, if that matters to you.
May trip to Krystal
Jun 15, 2021
We booked a trip here with family friends after being fully vaccinated We needed a fun get away
The check in process took a bit longer for no apparent reason but while my friend and I took care of it our husbands made full use of the lobby bar
Once we had moved in to our rooms (we were moved to garden view rooms with semi private pools out the sliding door, had to pay a bit more to upgrade but worth it) we ventured out to eat. Not every restaurant was open each day but it was easy enough to eat at each over the course of our stay. The breakfast buffet had a bit of everything and the Grill had a small but really great lunch and dinner menu. We also enjoyed Risotto. The food was incredible. We enjoyed one of the best teppanyaki dinners and chef Donald was so entertaining. He made the night special
Each day the activities directors, Brenda, Reynaldo, and Ari engaged with us at the pool. They had lazy games, crazy games, Bingo, water aerobics among more strenuous games of water polo, pool volleyball and beach volleyball. We could participate or just watch. Each one of them spent time talking with us and when we had to check out we felt like we were leaving good friends
As many do on vacation, we enjoyed the all-inclusive beverages and the pool servers, Pablo and Gonzalo came to know us and our drink preferences. They were so attentive to not just us but all the guests. We even stayed in touch with Pablo after our departure and congratulated him and his wife on the birth of their daughter
The staff at this hotel work hard to make everyone’s stay special.
Really good people.
Jun 14, 2021
Good food, the view is very nice, the staff is super polite and care very deeply for the members. The pool is always clean and, as I had, if you have a lot of people in your group they’ll still find a way to seat you at a table for dinner. Activities are always entertaining. I would recommend this location to someone else on a family trip
DONT STAY HERE
Jun 12, 2021
You get what you pay for. This hotel is one of the cheapest you will ever experience. Starting with check in. Check in time is 3pm, but if you check in at 2:50 they will “check you in” but won’t give you the keys till 3pm & make you get back in line to wait for them even though your room is ready.
2. You pay for all inclusive but the food here SUCKS. The buffet is trash. The resort does not have enough seating for buffet and make you wait to be seated. The only restaurant that is kinda good is Risotto’s but they will turn you away at 8 o’clock because “no seating” even though they don’t close till 11.
3. Pool closes so early at 8pm. They stop giving out towels at 6pm… so if you don’t get a towel before then get prepared to air dry LOL
4. Our room only had 1 towel. We asked for more and it took them an hour to bring us more towels. They also turned off the water without notice in the morning.
5. The beach is not swimmable so the only fun you can have on the resort is the pool.. that closes at 8pm.
6. The service at the resort was bad. The people who work there are rude specifically at the bar(s).
7. WiFi sucks too. The connection is super slow.
8. Covid tests are booked out 4 days in advance so you will have to go out and get your own test.
9. Gym is only open 9-5.
Again, you get what you pay for. Spend the extra money and book somewhere else.
Bullcrap place. Bullcrap service.
Jun 10, 2021
Very unprofessional employees. Nothing is inclusive. You have to wait at least one hour for any of the 3 restaraunts. You are better off going somewhere else. The pool area is cheap looking. Beach access is off limits to swim in. Terrible setup. 06-10-2021