Visiting family in Mexico, we decided to spend a weekend In Manzanillo. We had a great time. The food was great and the service even better. Apolinar was our favorite server. He always made sure we had drinks at the pool and seemed to always be ready when we needed something in the restaurant. We made a point to hang out in the pool he was working at. We highly recommend Barceló Karmina.
The experience was good but the rooms needed attention
Jun 05, 2021
I was on the Premium Level. There was no Petit Four and wine in the room (it took 2 days and 3 request to remedy), no slippers in the room, both electric outlets in the bathroom did not have power. I experienced the bathroom entrance door being off it’s track and would not close, a shower door that would not close (it was not plumb in the door frame), a safe with a dead battery, an alarm clock that did not work, the thermostat controls did not light up at night when adjusted. No pillow menu was offered.
May 29, 2021
I had an amazing time here at Barcelo Karmina hotel. Visiting from the U.S, my family and I felt very welcome. Our server Daniel Hernandez provided us with excellent service throughout our stay. He was extremely attentive and went above and beyond with his customer service.
May 25, 2021
We were looking for a beach close to Guadalajara, and decided to come to Manzanillo! We could not be happier with the service!!! Daniel Hernandez the server by the pool did everything to make us feel comfortable!! He provided one of the best service our family has received in a very, very, very long time!!! Do no hesitate to ask for him when getting to Barcelo Karmina, and prove by yourself what I mean!!
Not the best experience I’ve had
May 15, 2021
The hotel was beautiful however the service not good. 1. Checkin took about two hours 3. We had to move rooms three times, we had been quoted and charged different prices, after speaking with manager all he could do was extend our check-out time which didn’t help us since our flight was leaving in the morning. 4. Only two restaurants to choose from plus waiting in line 5. They were short staffed in serving drinks by the pools so that was a rare option 6. Waiters would often forget to bring you your drink during meals 7. We expected to have some kind of nice event for Mother’s Day however a flower was what was given and the movie Frozen was shown for the night event. 8. The resort did not offer the COVID test so we had to go to the airport to take it. My family and I travel a couple times a year, this was our first time staying at a Barcelo and it does not compare to other resorts we’ve stayed at, we will not be staying or recommending this resort to others in the future.