This charming property is located on a wide and long beach. Its relaxed atmosphere and close proximity to numerous amenities and services makes it a favorite for long stays. Suites are spacious and colorful. All rooms are ocean view, include a private balcony and a fully equipped kitchenette. Luna Palace was renovated in 2016.
Green fees waived at Marina Mazatlan Golf Course (food, beverages, golf cart or clubs rental not included).
Do not stay at this hotel! They will not honor your reservation.
Jul 13, 2021
I was told there was no rooms available even though I had booked my reservation 3 months earlier. I was traveling with my sister and her family and I was with my family and they wanted to put all of us in 1 room. We refused and they kept giving us different excuses. We argued with them for a long time until they finally gave us each different rooms, just like the reservations has been made. There was 3 families in the lobby traveling together and they also wanted to put all of them in one room.
Solid value - best location and beach
Jun 09, 2021
This was our second stay at Luna Palace and have stayed at other locations in Mazatlan. I highly recommend Luna Palace! There is very good value for the cost to stay there but the customer service is even better. Carmen at the concierge desk is amazing and helps to make every detail of the stay work out (especially for those not fluent in Spanish - she's a lifesaver!).
Mazatlan is a great community to recreate in, with a good blend of things to do and see - without being overcrowded by the throngs of tourists. If the beach is important to your vacation, the beach in front of Luna (and the 4 associated Palace hotels) is the best stretch of beach of any of the hotels we have seen. Storms in recent years has not been kind to the beach in front of many of the hotels in the zone, so we were very glad to spend a week along the best of the beach in front of Luna Palace.
Luna was a very Covid-safe facility and their operations showed that and gave confidence to the visit. We found plenty of chairs along the beach and Luna is a much quieter location than Oceano, etc. Obviously, lots of fun to be had by all.
All rooms have an ocean view. The best rooms on each floor are the "001" and "002" suites on the front corner. "001" is the very best and the even number floors are even better with extensive wrap around balconies (odd number floors have 2 separate balconies (pool and ocean).....these also have the best sunset views.