Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Star Palace is the newest Palace resort, opening its doors in 2017. It features a South Miami style and a modern and minimalistic décor. Its long and private pool is perfect for relaxing and soaking up the sun while overlooking the iconic Birds Island. Star Palace Beach Hotel is in the golden zone, where you will find the most popular beaches of the port, handicraft shops, restaurants, supermarkets, many water activities and the famous nightlife of Mazatlan, everything you need for an unforgettable vacation.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
120
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds
- No more than 4 guests in the room
- 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Seating area
- A/C
- Bottled water
- Coffee maker
- Crib (on request, $)
- Hair dryer
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
- Elevators.
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children ages: 2 to 12
Check-out time: 12:00 p.m.
Wi-Fi
- Lobby
- Room
- Throughout the property
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Pelican | À la carte, Buffet | International, Mexican | Breakfast, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
| Oceana Pizza, Grill & Bar | Snack bar | Pizzaria | Breakfast, Lunch | Dress code |
| Sushi Market | À la carte | Sushi | Dinner | Dress code, Reservations required |
| Pacifica | À la carte | Seafood | Dinner | Dress code, Reservations required |
- Rooms: 120
- Fitness centre: on site
- Beach front
- Public beach
-
All-inclusive: available ($)
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic drinks
- Room only: Included
- 24 hour front desk
- Business centre
- Concierge
- Currency exchange available ($)
- Medical services available ($)
- Multilingual staff
- Parking
Exterior
Exterior entrance
Lobby
Beach
Beach
Pool
Pool at night
Pacifica Restaurant
Pacifica Restaurant
Pelican Restaurant
Pacifica Restaurant
Pelican Restaurant
Pelican Restaurant
Pizzeria
Location
Reviews
Worst place I’ve ever stayed! Noisy, dirty, very poor service, nothing in rooms that’s suppose to be, bars not open.
bmtr (Saskatchewan, Canada) on Jan 27, 2023
We have stayed at many places over the years, called all inclusive, this is not one of them, trust me when I say this, I’ve worked in many places around the world, some not very good, but this is likely the worst I’ve seen! We will end our three week trip on Jan 29/2023, and all six of us will be very happy to leave this chain of resorts called the palace group! Star palace, Oceania, pacific and the Luna palace, suppose to be sister hotels, shared services! Again this morning I was refused breakfast, other in the group could eat, yet we all booked together! We are in the star palace, pool bars don’t open until noon, then only have about five choices of drinks, run out of water and make no effort to get more! Inside bar never open! The only restaurant meal has been the same food 90% of our trip! And not great! Pool staff walk right buy Canadian guests to sever the locals, 90% of guest are local, Beach bands constantly blast, we often leave because of the noise! Beach is disgusting, bird poop on the the busted chairs they set out, which is few, walk buy dead rats and cockroaches for several days before they get cleaned up! Loud, noisy, dirty disgusting place! Not expat friendly at all! Out group of six, over three weeks have spent about 15 nights, average 120.00 usd on outside meals and drinks to enjoy our trip, this is not and all inclusive resort at all! We all had to buy coolers for our rooms and ice from across the street to keep things cool in our rooms. If you want beers buy the pool or beach before noon, you have to go across the street and buy your own! I could go on all day, bottom line, horrible place. Expats stay clear!
Stay away from this hotel
josecS3542XD on Jan 09, 2023
Expensive hotel. Awful customer service. There was a leak on the toilet that flooded the room. I had to go to the front lobby more than 4 times when trying to resolve the problem but the rep kept us sending me back saying that someone would take care of it. After two hours of this back and forth, we demanded a new room and finally we moved to another room. The rooms are dirty and the beds are uncomfortable (concrete base)
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
