Star Palace Beach Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 3.5
  • Location 4.0
  • Rooms 4.0
  • Service 3.5
  • Value 3.5

493 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worst place I’ve ever stayed! Noisy, dirty, very poor service, nothing in rooms that’s suppose to be, bars not open.

bmtr (Saskatchewan, Canada) on Jan 27, 2023

We have stayed at many places over the years, called all inclusive, this is not one of them, trust me when I say this, I’ve worked in many places around the world, some not very good, but this is likely the worst I’ve seen! We will end our three week trip on Jan 29/2023, and all six of us will be very happy to leave this chain of resorts called the palace group! Star palace, Oceania, pacific and the Luna palace, suppose to be sister hotels, shared services! Again this morning I was refused breakfast, other in the group could eat, yet we all booked together! We are in the star palace, pool bars don’t open until noon, then only have about five choices of drinks, run out of water and make no effort to get more! Inside bar never open! The only restaurant meal has been the same food 90% of our trip! And not great! Pool staff walk right buy Canadian guests to sever the locals, 90% of guest are local, Beach bands constantly blast, we often leave because of the noise! Beach is disgusting, bird poop on the the busted chairs they set out, which is few, walk buy dead rats and cockroaches for several days before they get cleaned up! Loud, noisy, dirty disgusting place! Not expat friendly at all! Out group of six, over three weeks have spent about 15 nights, average 120.00 usd on outside meals and drinks to enjoy our trip, this is not and all inclusive resort at all! We all had to buy coolers for our rooms and ice from across the street to keep things cool in our rooms. If you want beers buy the pool or beach before noon, you have to go across the street and buy your own! I could go on all day, bottom line, horrible place. Expats stay clear!

TripAdvisor users rated this property 1 out of 5

Stay away from this hotel

josecS3542XD on Jan 09, 2023

Expensive hotel. Awful customer service. There was a leak on the toilet that flooded the room. I had to go to the front lobby more than 4 times when trying to resolve the problem but the rep kept us sending me back saying that someone would take care of it. After two hours of this back and forth, we demanded a new room and finally we moved to another room. The rooms are dirty and the beds are uncomfortable (concrete base)

TripAdvisor users rated this property 5 out of 5

Vacation

josegH9129CL on Jul 05, 2021

Very good stay. Workers were friendly and any doubts or questions were answered or taken care of quickly. Definitely would recommend for people to stay here. Also has the beach right in the back yard.

TripAdvisor users rated this property 5 out of 5

Excellent Location, Incredible Beach, Amazing Views

nirmala401 (Vancouver, Canada) on Apr 16, 2020

I was traveling solo and stayed here for 10 days while getting some dental work done. I felt very safe and comfortable and have no qualms about staying here again. The location is excellent as you are in the midst of the tourist strip and local buses which are an excellent way to see the city can be caught right in front of the hotel. The front desk staff always tried to accommodate any request I had and every staff member I encountered was friendly and helpful. The hotel also takes recycling very seriously and they have organic and inorganic waste containers on each floor and also recycle the plastic water bottles they provide you with. The rooms are large with a wall of massive windows so there is lots of light and you can sit on the bed or sit on the spacious balcony and enjoy the ocean views. My room was very clean and modern, the bed was comfy and the washroom was a nice size with a walk in shower; hot water was always available. It was so wonderful being situated right on the beach and I had my toes in the sand within 3 minutes of leaving my room. I walked for miles on the beach every day and enjoyed watching all the activities and the impromptu bands that would start playing music on the beach . The few complaints I had; 1)there was no bar fridge in the room, I ended up buying a styrofoam cooler and ice from the little store adjacent to the hotel so I could keep the bottled water cold. 2)I found the music at the pool was very loud so I didn’t get to enjoy my balcony as much as I would have liked to since my room overlooked the pool. Other than that I am looking forward to coming back.

TripAdvisor users rated this property 1 out of 5

Awful place

lisaaY1621EO on Dec 24, 2019

Booked star palace. Resort is super small, dirty crowded small pool, food was awful and expensive. Books are thin and on a concrete slab. Manager did move us to pacific tower next door but beds are the same and pool is also super small and very crowded and beer bottles and trash everywhere.Only my second day here and I hurt so bad from the beds I want to leave. Overall bad experience and don’t recommend at all.

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