All inclusive

El Cid Castilla Beach Hotel

Mazatlan 4.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Known as the "Pearl of the Pacific," Mazatlán is located on the ocean. Visitors to this enchanting coastal city can experience amazing views of the Pacific Ocean. Celebrate these natural wonders, as well as the authentic spirit of México, at El Cid Castilla Beach Hotel. With refined comforts, a vibrant location, and warm, friendly service, the attractive Mazatlán hotel resort serves as a tropical oasis for unforgettable getaways. Lounge by the poolside deck, reading a latest best-seller. Marvel at brilliantly hued sunsets from the private balcony. Or if you're traveling with children, reserve a sun-kissed room overlooking two connected free-form pools boasting cascades, rock formations, and water slides.

Check in

3 p.m.

Check out

12 p.m.

Rooms

500

Rooms

Pool View
  • 1 king bed, or 2 double beds
  • Pool view
Pool View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Room service ($)
  • Safe
  • TV
  • Coffee ($)
  • Purified water
Additional details

*Bottled water and coffee makers in every room($) (The proceeds from in-room bottled water and in-room coffee are donated to the El Cid Foundation, a non-profit organization.)

Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view or Partial ocean view
Ocean View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Room service ($)
  • Safe
  • TV
  • Coffee ($)
  • Purified water
Additional details

*Bottled water and coffee makers in every room($) (The proceeds from in-room bottled water and in-room coffee are donated to the El Cid Foundation, a non-profit organization.)

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

El Cid Kids Club

Open from: 10:00 a.m. to 10:00 p.m.
Age range: 4 to 12

Teen Club

Open from: 11:00 a.m. to 9:00 p.m.
Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
  • La Pergola Dinner Theatre: live entertainment with different shows every night of the week
Type Amenities
La Castilla Bar, Lobby bar
Beach Club Bar, Swim-up bar Open air
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
El Alcazar À la carte Italian Dinner Reservations required
La Pergola Buffet International Breakfast
La Pergola Dinner Theater À la carte International Dinner
Beach Club Snack Bar Snack bar American Snacks
La Alhambra restaurant Buffet International Lunch
La Cascada À la carte Mexican Dinner Reservations required
El Campeador Buffet International Breakfast
Sushi Bar Snack bar Sushi Dinner Reservations required
  • Rooms: 500
  • Fitness centre: on site
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Fitness centre with no meal plan available ($)
Av. Camaron Sabalo S/N
Mazatlan, Mexico 82110
1-866-306-6113
28 km from MZT
  • All-inclusive: available ($)
    • All meals plus snacks
    • Unlimited international and domestic drinks
  • Room only: Included

Note: Both EP (No meals included) packages and All Inclusive packages are available at this hotel.

All Inclusive ($):
All meals and snacks, unlimited house drinks, Dinner at the specialty restaurants at the sister resorts; fitness center; kids club.  Access to El Cid Granada including restaurants, bars, dinner theme shows, activities and more.

Surcharge applies for specialty dishes such as lobster, jumbo shrimp and chateaubriand.

Elite ($):
In addition to the All Inclusive features described, the Elite plan also includes:• All meals and house brand drinks at the restaurants of all 4 hotels (concessions not included), without having to pay for surcharges.• Preferred seating in a la carte restaurants.• VIP check in.• Room Service (choice from special All Inclusive room service menu). • Bathrobes and slippers.

Pools

  • Kids pools: 1
  • Outdoor pools: 1
  • Water slides: Included

Golf

  • Driving range: on site ($)
  • Golf: on site ($)
  • Golf lessons: on site ($)
  • Mini golf: on site ($)
  • Pitch and putt: on site ($)

Water sports

  • Motorized watersports: on site ($)
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Horse Back Riding (offsite) available ($)
  • ATM
  • Business centre available ($)
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Parking
  • Shopping onsite
  • Tour desk
  • Valet parking available ($)
  • Wedding chapel

Location

Address
Av. Camaron Sabalo S/N, Mazatlan, 82110, Mexico
28 km from MZT airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

mazatlan

hduran201 on Jul 25, 2021

bad attention, it is our first time that we have a bad experience, my family has a frequently travel dynamic. sorry, but in the hotel we have a very bad experience, i hope, in the future, the hotel change the errors

TripAdvisor users rated this property 1 out of 5

Worst Filthy Hotel - don’t go.

JeffBtravels2021 (Los Angeles, California) on Jul 25, 2021

We were coming to a family reunion in Mazatlan, and our family booked this hotel due to its family friendly vibe. Unfortunately this hotel was the worst decision ever. We actually left early and booked another hotel due to their service and carelessness. Service- The lobby has no AC and their check in process is slow. It took us 1.5 hours to check in! Not waiting in line, but actually with the service person. Signing papers and him selling us on things. They don’t have WiFi in the building so you have to pay $25 usd for 3 days of WiFi offered through their provider and it’s not reliable, by the second day I had no WiFi at all. Cleanliness- the room was dusty, smelled of mildew, and I’m pretty sure they hadn’t washed our sheets because I could smell an odor. When I asked them change our sheets they didn’t and I asked for hand soap and they didn’t bring us any. My room had two large roaches to which the cleaning lady seemed oblivious to and left them there. Covid Safety- it seems covid does not exist at this hotel, all the drinks at the bar, pool, restaurants are served in these small reusable cups that the waiters collect. I saw the bar tender running the used cups through water, with no soap or scrubbing and started stacking them for other visitors. They provide covid testing for your return flight to the US, we needed to test on Saturday for our return and the hotel doesn’t offer testing on the weekends to which the manager said don’t worry we will change the dates on the covid form. Which I’m pretty sure is not only illegal but a public health issue. Food - frozen foods, the menu is limited and food is bland. We only ate their once and just went out to the local restaurants. They don’t offer bottled water for guests! How in Mexico you don’t offer bottled water for guests is insane. They have a policy that the “select” restaurants on site need reservations and those reservations can only be made 24hours prior to the date you’d like to dine. I called on Monday and couldn’t get a reservation since they said they’re booked at all the restaurants until friday. Pool - the pool has calcification all around the perimeter, it’s super sandy and a bit murky. Bar - the drinks are all watered down. We tried our best to make a good time out of the place but the place lacks any respect for itself as a brand, the service is horrible. The food is not edible and their practices are risking a lot of peoples lives right now. I highly recommend not going here ever, even the locals will tell you it’s not a good hotel.

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