Jun 08, 2021
Zero complaints. My husband and I went to Mazatlán the hotel was perfect we stayed en El Cid Castilla. You can hear the bandas That were playing all day at the beach which was perfect for us we love Banda. They do stop playing after8 pm which was cool time to rest you can hear the waves from my room I got a poop view but luckily when stepping out to my balcony I got both ocean and pool view. Loved how many activities they had for the children during the day pool area I just wish they added another swim up bar it was full the whole day people don’t leave their seats because they are all inclusive I get it but maybe add another swim up bar or limit the time so others can also enjoy the swim up bar. There should NOT be children close to the swim up bar either it’s a bar for adults who want to enjoy an alcohol beverage. Kids need to stay in the kids area there needs to be a separation somewhere there. That was only The thing that bothered me but other than that it was perfect.
Jun 03, 2021
I am very satified with the cleanliness of the room and the staff that I met in the hall ways were very happy and willing to help. When I checked in, I was greetied with a choice of water, pop, or a beer. The ladies that attended me were super happy. The pools and dining areas were very clean and the beach was awesome.
Apr 29, 2021
We had a great experience at restaurant La Pergula, waiter Rubén Vázquez was very attentive and friendly, was always on top of what we needed, he should be the manager and grain other waiters in how to give excellent customer service, I felt very happy and pleased with his service, he made us feel very welcomed and always with a great smile and positive attitude. Loved it. The food is delicious
good installations, great area,safety.
Apr 28, 2021
if you plan to stay here, get everything included.
is much better than spending money outside, the hotel is in a great safety area, there are a lot of restaurants around and dance hall so you will love it.
Best waiter/ employee in the whole Hotel !
Mar 29, 2021
On our first day our service was just OK , On the second night for dinner we had the best experience with top of the line waiter . His name is NESTOR , super nice, informative,fast service. Big shoutout to Nestor,