Hacienda San Jose - Luxury Collection reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

331 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Magical. Must visit.

lmlmlm (Austin, Texas) on Aug 05, 2023

Simple. Magical. Historical. A gem. Beautiful hacienda and grounds. Very rustic, incredibly peaceful. Staff are incredible - friendly, helpful. My daughter and I stayed here for the last night of our recent stop in Merida. Wish we had stayed longer. From the moment you arrive, the staff makes you feel so welcome. The mint lemonade and cool towel on arrival was perfect. Highly recommend the hacienda tour, the spa (Mayan massage was incredible) and the pool (its huge and so peaceful). The bar - so relaxing and a great place to watch the birds with cocktail in hand - and the restaurant - fabulous food and top notch service (loved the chef sharing her special for the evening). It was recently bought by IHG and will become a high end six senses branded resort. Expect it will then be packed but just wow, this is a hotel and location not to be missed!! Oh we also stayed in the fabulous room 9 with a ceiba tree in the bathroom. Very cool. Beds super comfortable and bathroom/room is stocked with everything you need. Thank you to the team at San José, we will be back.

TripAdvisor users rated this property 5 out of 5

Thank you for an unforgettable stay!!

Cesar T on Jul 15, 2023

The Hacienda is absolutely beautiful, the rooms are very clean and very cozy, the landscape is just amazing…. There are so many nice thing that I could say about the Hacienda but what makes it just perfect or even more than perfect is their employees; they really go out of their way to make sure that your stay is just as good as it can posible be, they are all very helpful and willing to make sure that every single thing in your stay exceeds your expectations. Bravo to to all of them. I was expecting a very good service as this is a luxury Hacienda but they easily exceeded my expectations!!! THANK YOU SO MUCH!!!

TripAdvisor users rated this property 5 out of 5

Outstanding service and experience

IEM10011 (Boston, Massachusetts) on Dec 21, 2022

We visited the Yucatán and stayed at Luxury Collection haciendas in the region before the pandemic hit and we were impressed with the unique experiences, lush settings, and outstanding customer service. For one of our first vacations abroad since the pandemic, we wanted to recreate the magic. Hacienda San Jose did not disappoint. The experience and quality of service has withstood the test of time and the pandemic. The hacienda is remote and rustic, but that’s part of the charm. The setting is ideal for disconnecting and relaxing. Amazing food. Outstanding customer service. If you want to splurge, stay in the Presidential Suite. It has a private terrace and a private pool. If you are looking for a place to relax near Maya sites and cenotes, this is a great place to enjoy nature and life,

TripAdvisor users rated this property 5 out of 5

Amazing hacienda…

sanji (Europe) on Jun 19, 2022

Marriott and its Luxury Collection operate 5 haciendas in Yucatan, including this San Jose one. Established in old haciendas which have been (heavily) transformed, it offers an amazing opportunity to stay in secluded places in the Yucatan. Hacienda San Jose is surrounded by vegetation, and the rooms are quite far one from the others. This leads to a high level of privacy - but also means there is some distance between the rooms and the restaurant and pool. We had a Maya Suite, which is basically 2 bungalows (one for the bedroom, one for the bathroom) connected by a long corridor opening on an outdoor stone bath. This room is extremely comfortable and spacious! The pool is amazing - and as empty most of the time. It is quite long and has hammocks on one side. Deep vegetation can be observed from the water. The restaurant was extremely good. Amazing local dishes, nice cocktails and a very pleasant staff. Although this place lacks a little the history of some of the other haciendas, I would highly recommend it. Keep in mind it is fairly isolated and driving is a must.

TripAdvisor users rated this property 1 out of 5

Careful with hidden surprises

AlessandroA694 (Mexico City, Mexico) on Jun 14, 2022

When reserving with Marriott Bonvoy points, be very carful as there is going to be a room charge that in my case was not disclosed at the point of the reservation and in the email confirmation. Hopefully they will fix this inconvenience that results in unknown charges that should have been informed when reserving. Not sure how it works in Mexico but stating a price and charging a different one would be illegal in some countries.

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